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What We do at Teneo?
Conversational Automation Solutions
Teneo Accuracy Booster
Maximize the performance of your contact center as a service (CCaaS) with our Teneo Accuracy Booster. Achieve higher accuracy rates and ensure seamless customer interactions.
Teneo Agentless Contact Center
Automate customer inquiries with AI, resolving up to 100% of basic support and +50% of Level 2 support - fast, reliable, and scalable.
Teneo Contact Center Automation
Automate over 95% of your contact center processes with Teneo. Deliver exceptional customer service while reducing operational costs and enhancing efficiency.
Teneo Customer Service Automation
Automate your customer service across all channels. Teneo ensures consistent, reliable support, improving customer satisfaction and loyalty.
Teneo OpenQuestion
Redefine your call center experience with OpenQuestion Voice AI, our advanced Conversational IVR. Enable natural, intuitive interactions that meet your customers' needs swiftly and effectively.
Teneo LLM Orchestrator
Experience unmatched accuracy, control, and scalability with Teneo's LLM Orchestrator. Leverage the power of large language models to enhance your conversational AI capabilities.
Customer Spotlights
Swisscom
Swisscom has built and developed a range of Teneo-based conversational voice solutions at the forefront of their contact center. OpenQuestion is helping to drive digital engagement, increase sales, reduce costs and improve customer satisfaction.
Telefonica
Telefónica has set a new standard for success in the telecommunications industry with the launch of an OpenQuestion solution that has radically improved customer engagement via omnichannel user support.
CSG
Working with CGS and Teneo.ai, the company developed a voice-based solution that delivered a significant
ROI and helped to boost their contact centers, which were under the pressure of customer enquiries and the failure of a previously installed system.
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