AI-POWERED CONTACT CENTER EXCELLENCE
Optimize Your Contact Center with Teneo
Teneo.AI automates your current Contact Center as a Service (CCaaS) to deliver the results you're looking for:
Boost Accuracy to +95%
Cut LLM costs by 98%
Ensure Scalability
Inject Control
Why Teneo is Your Solution
Teneo.AI enables you to automate any CCaaS to provide the most accurate customer service experience available on the market with Generative AI and Conversational AI.
Accurate
High Churn? Are inaccurate customer interactions eroding trust and satisfaction? Add 95-100% Accuracy with the combination of Teneo's unmatched NLU and deterministic TLML™.
Efficiency
Slash Generative AI costs by 98% with Teneo.ai's intelligent orchestration—maximizing ROI with prompt adaptation and LLM approximation for smarter, faster customer service.
Scalable
Struggling to expand support and integrate Generative AI across platforms? Teneo's orchestration on top of your CCaaS brings effortless expansion, AI integration, and support across languages.
Control
No control with Generative AI? Escalating costs in customer service? Get control with Teneo while ensuring top-notch service and saving millions.
Scalable, Simple,
Optimized:
Experience an AI orchestration platform put on top of your Contact Center that transforms customer accuracy, speed of resolution, magnify support capabilities and inject Generative AI control and save costs.
Seamlessly Orchestrates Your Contact Center Ecosystem
Teneo.AI seamlessly orchestrates your contact center tech stack, bringing together control for generative AI, data across systems for the best optimization and smoother customer journeys. Leverage an extensive and growing library of prebuilt backend and channel connectors.
Natural Human Interactions
Seamless Omnichannel Communication
Optimized Insightful Analytics
Provide the Best Customer Experience for 2024 and Beyond
Understand your customers better without a rip and replace. Achieve 95-100% unmatched accuracy in NLU, enhanced by TLML™ and LLMs.
Intelligent Routing
Supportive Real-Time Agent Assist
Streamlined Routine Task Automation
Teneo Copilot
Fastest Pace to AI Automation
The fastest route to Contact Center Automation. Plug-in the Teneo OpenQuestion, the Conversational IVR that reduces misrouting by 90%.
Boundless Scalability
Limitless Growth
Rapid Integration of LLMs
Rapid ROI
With Teneo, intelligent contact center automation is straightforward and accessible in 60 days.
A Platform Built for Enterprise Demands
Uncompromising Security and Compliance
Your data's security is paramount with Teneo, featuring comprehensive measures from encryption to access control.
Adaptable and Composable
Integrate Teneo into your tech stack with confidence, ensuring a future-proof and adaptable solution for your evolving needs.
Fully Customizable Platform
Teneo offers the flexibility to customize your AI agents exactly to your specifications, with or without coding expertise.
Handle More.
Deliver Excellence.
Experience real impact in Generative AI. High volume handling, improves service quality, even with increased volumes. Scales and collaborates across no-tech, low-tech, and pro-tech teams.
Calls per Year Supported
Swisscom
Call Handling Cost Reduction
Healthcare Tech Leader
Reduction in Average Hold Time
CSGi
Increase in IVR Resolution Rate
Telefónica Germany
HelloFresh:
A Teneo Success Story
For a comprehensive look at how Teneo is transforming customer interactions and driving real results, explore our detailed case study.
Explore Teneo's Conversational AI Suite
for Enterprise Contact Centers
Experience Teneo in Action
Elevate your customer service with the combined power of Conversational and Generative AI.