Contact Center Automation

Improved Accuracy

30% Increase in Accuracy:
Teneo's TLML™ ensure a significant automation leap in interaction accuracy added to any contact center platform. This means customers experience more accurate, relevant, and personalized responses.

Impact:
Enhanced NLU accuracy improves customer satisfaction to above 95% and increase your revenue for growth through real contact center automation.

Agentless Contact Center

+95% Self-Service:
+95% contact center automation through accurate self-service across voice, chat and digital channels.
 
30% FTEs Reduction:
Freed-up resources can be redirected to more strategic, high-value areas, fostering innovation and growth.

Agent Assist

60% faster resolution:
Support your customers for faster resolutions with automated assistance to your agents.

Improve Call Containment with 90%:
By effectively managing and resolving queries through Conversational IVR, Teneo.ai significantly reduces the overall call volume and increase automation.

Call Misrouting

90% Reduction in Call Misrouting: Teneo's Conversational IVR, OpenQuestion sophisticated routing ensure that calls are directed accurately, greatly reducing call misrouting. 
 
Enhanced First Call Resolution: FCR accuracy leads to a higher rate of first call resolution, providing annual savings of $15,000,000 in contact center automation. 

Gen AI Integration

Generative AI Orchestration: Teneo integrates cutting-edge generative AI across all channels and processes, ensuring a consistent and intelligent customer experience. 
 
Revenue Impact: Teneo selects the optimal Gen AI system and save 98% of the cost of LLMs with Stanford FrugalGPT methodology. 

Unified Tech and Channels

Seamless Integration: Teneo unifies various technologies and communication channels to provide a seamless experience for both customers and agents. 
 
Consistent Experience Across Channels: Whether it’s voice, chat, email, or social media, customers receive a consistent level of service, enhancing the overall brand experience.