Customer Service Automation

Automate customer service across all inbound and outbound voice, digital, chat and messaging channels with Teneo.

+95% Accuracy in Language Understanding

+40% Containment Growth

+40% Customer Satisfaction Score (CSAT)

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+95% Accuracy in Customer Service Automation

Best accuracy across conversational channels for revenue and to drive growth.

30% Immediate Revenue Boost

TLML™ turbocharges Customer Service Automation to 40% as shown in actual testing. The NLU Accuracy Booster add a 30% improvement by including a deterministic layer on top of your NLU, enabling a level of precision that probabilistic models alone cannot achieve and without the need for custom coding.

Context Understanding

The TLML empowered Virtual Agent understands context, significantly speeding up the go live time and minimizing ongoing cost of ownership

Omnichannel Management

Control all the virtual agents, voice, chat and digital channels in unified workflows.

Lower Cost 

No dependencies on metadata markup or custom scripts. No need to use static and ever-expanding rulesets. No need of increased demand for resources, additional infrastructure and personnel dedicated to maintenance and support. 

Customer Service Automation Benefits

Explore how Teneo can streamline workflows, reduce costs, and elevate your customer experience.

Integrations for full Customer Service Automation

See the Power of Teneo in Action

Elevate your customer service to new heights of performance and customer satisfaction with Teneo's Customer Service Automation — where every call counts, and every interaction is an opportunity for excellence.

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Automate Your Contact Center!

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