White Papers
Whether you are looking for best practices or industry trends, our white papers will help you gain a deeper understanding of the challenges and opportunities in this field. Scroll down and see our available white papers that you can download for free.
Agentic AI: The Future of Customer Service Automation
Achieve 95% FCR and unlock $70.8M in annual savings. The future of customer service automation starts now.
Seamlessly Transitioning from Nuance to Teneo AI
Optimize your contact center with Teneo AI’s ACCelerator Pack and achieve better automation ROI in under 90 days.
How to Calculate ROI with AI Agents
With Teneo.ai, you can reduce call center costs with AI, lowering the cost per call to just $0.40, while boosting productivity and delivering exceptional customer experiences.
Contact Center Automation ROI
ROI Guide to Contact Center Automation. Learn how to reduce misrouted calls by 90% and boost automation rate by 30%.
Challenges Contact Centers Face in 2025
Handle 100% of Level 1 and a significant portion of Level 2 inquiries autonomously, freeing human agents for more strategic work. Save millions annually by reducing cost per call from $5 to just $0.40.
Transforming Customer Service Automation with Agentless Contact Centers
Boost customer service automation efficiency by 30%. Achieve 95% FCR and save $62M annually. Increase upselling success in your calls.
Enhancing Customer Experience with Superior NLU
In this Cyara report, real world customer interactions in IVRs were tested. In this whitepaper you will learn how to go from an 89% accuracy in voice and chat interactions to +95%.
NLU Benchmark
A comparative analysis of market leaders - Enhance Accuracy of Machine Learning with NLU.
Upgrading your IVR with OpenQuestion
Explore the Potential of Conversational IVR and and how to Transform Your Customer Experience.
The Evolution of CX - From Conversational IVR to OpenQuestion
The Evolution and Future of Interactive Voice Response from Conversational IVR to OpenQuestion.
Transforming Customer Service
Automation and transformation of IVR systems using advanced solutions like Teneo can help address growing transfer rates and persistent customer calls.
The Power of OpenQuestion
We help high-growth companies like Telefónica, HelloFresh and Swisscom find new opportunities with our technology.
Interested to learn what we can do for your business?