WHITE PAPER
Transform Your Contact Center IVR With OpenQuestion
Traditional IVR systems often cause frustration and dissatisfaction for customers. But new technology is changing the game for businesses all over the world. This whitepaper explores the potential of Conversational IVR and how transform your customer experience with OpenQuestion in just 60 days (or less).
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What Is Covered
in This White Paper?
Traditional IVR systems often cause frustration and dissatisfaction for customers. But new technology is changing the game for businesses all over the world.
OpenQuestion, a cutting-edge Conversational IVR solution backed by Teneo's conversational AI technology, is delivering major improvements for organizations all over the world and we’re seeing the dawn of a new era in the contact center industry.
This whitepaper will guide you through the process of enhancing your contact center IVR to provide a seamless digital customer experience and take your customer service to new heights.
The Content
Enhanced Voice IVR Experience
Embrace open-ended questions and natural language understanding to provide a smooth, personalized customer interaction that moves beyond rigid menus and prompts.
Customer Experience Transformation
Learn how to integrate OpenQuestion with your CRM, ticketing, and knowledge bases, empowering agents to deliver contextual and personalized support that improves customer satisfaction.
Rapid Implementation and Results
Discover our 60 Days to Value program, which streamlines contact center operations and boosts key performance indicators, resulting in a tangible ROI in just two months.
Scalability for any Contact Center IVR
Understand how OpenQuestion's scalable technology can seamlessly integrate with your existing contact center infrastructure, providing a future-proof digital IVR system for businesses of all sizes.
Leveraging Large Language Models with OpenQuestion
OpenQuestion, with its integration capabilities, allows businesses to harness the power of these LLMs, such as GPT-4, LLaMa, LaMDA and others, to significantly improve their IVR systems.
The Power of OpenQuestion
We help high-growth companies like Telefonica, HelloFresh, Skoda and Swisscom find new opportunities through AI conversations.
Interested to learn what we can do for your business?