WHITE PAPER
Enhance Accuracy of Machine Learning with NLU
Get an analysis of conversational automation and the NLU (natural language understanding) technology landscape, highlighting Teneo's exceptional performance. With an accuracy score in machine learning that exceeds 95%, Teneo is at the forefront of transforming customer service, ensuring compliance, and boosting operational efficiency.
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What Is Covered
in This White Paper?
This whitepaper provides an in-depth comparison of Natural Language Understanding (NLU) technologies and platform capabilities focusing on the accuracy results. In other words, we measured how accurately a model understands the meaning of different sentences. Throughout this test we show the paramount role of NLU and accuracy in transforming customer service, ensuring compliance, and increasing operational efficiency.
Our comprehensive evaluation, conducted using the BANKING77 dataset, explores the capabilities of Teneo and discovers its exceptional accuracy rate of over 95%, attributed to its advanced Teneo Linguistic Modeling Language (TLML™).
The Content
Why Benchmark NLU Engines for AI Accuracy?
Benchmarking NLU engines reveals the critical role of AI accuracy in enhancing conversational automation for higher FCR and CSAT. The NLU evaluation demonstrates why Teneo leads in natural language understanding, making it a pivotal tool for businesses aiming for excellence in AI-driven interactions and conversational automation.
Overcoming Speech-to-Text Challenges
Integrating STT with NLU technologies poses significant challenges. Discover how Teneo's Language Model Layer (TLML) ®addresses these issues, pushing the boundaries of AI accuracy and ensuring seamless human-computer interactions in voice and chat.
The Significance of a High Accuracy Score in Machine Learning
Accuracy and First Call Resolution (FCR) are key to customer satisfaction and operational success. SQM Group’s research has found a 1:1 correlation between FCR and CSAT scores, if your virtual agents can understand intents and address customer queries quickly and efficiently, it will lead to a reduction in average handling time (AHT).
Learn how Teneo achieves a world-class FCR rate with its unparalleled NLU accuracy, illustrating what a good accuracy score in machine learning looks like.
Comparing NLU Engines: Why Teneo Stands Out
Teneo not only competes but leads with a +95% accuracy rate, significantly higher than other providers such as AWS Lex, IBM Watson, and Google Dialogflow. Our Accuracy Booster further enhances Teneo's performance, setting a new benchmark for the industry in conversational automation.
The Power of Teneo's Linguistic Modeling Language (TLML™)
TLML™ is the secret behind our success, offering a boost to pure NLU accuracy. Discover the benefits of TLML™, from operational efficiency and customer satisfaction to ROI and revenue growth.
Improving the FCR rate from 70% to 95% in a contact center with a monthly call volume of 1,000,000 can lead to substantial savings of $15,000,000 annually.
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Dive into the future of customer interactions with Teneo's cutting-edge NLU solutions. Elevate your AI capabilities with the highest accuracy NLU technology on the market.
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