WHITE PAPER
Revolutionize Your Contact Center Experience
with OpenQuestion and Teneo
Say goodbye to growing transfer rates and frustrated customers. Transform your contact center with advanced self-service solutions that will enhance customer satisfaction, reduce costs, and keep you ahead of the competition.
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What Is Covered
in This White Paper?
Despite considerable investments in self customer service and omnichannel support, many businesses still face growing transfer rates. Why does that keep happening? Is this a problem that your company is facing as well?
This white paper delves into the reasons behind these trends and emphasizes the importance of prioritizing the automation and transformation of Interactive Voice Response (IVR) systems with advanced solutions like OpenQuestion, built on Teneo.
The Content
Discover a New Era of Self Customer Service
Advanced Language Understanding
Teneo's unique and patented approach accurately interprets and responds to customer inquiries, requiring less data and maintenance compared to traditional IVR (Interactive Voice Response) systems.
Differentiating Close Intents and Clarifying Ambiguity
Teneo can distinguish between similar intents and identify ambiguous inputs, effectively handling complex inquiries and reducing the need for transfers.
Unified Entry Points
Consolidate your entry points, queues, IVR trees, and BPO (Business Process Outsourcing) providers with an intelligent concierge that seamlessly guides customers to their desired destination.
Why Choose OpenQuestion and Teneo?
Seamless and Unified Customer Experience
Integration with contact center systems creates a consistent experience across channels, encouraging customers to explore other self support options.
Consistency in Performance and Features
Our unified codebase approach maintains uniformity in performance and features across all customer engagement deployments.
Improved Customer Satisfaction
Leverage cutting-edge technology to boost customer satisfaction, reduce costs, and stay ahead of the competition.
The Power of OpenQuestion
We help high-growth companies like Telefonica, HelloFresh, Skoda and Swisscom find new opportunities through AI conversations.
Interested to learn what we can do for your business?