WHITE PAPER
Enhancing Customer Experience with Superior NLU
In partnership with Cyara, the leader in automated testing and monitoring that simulate real world customer interactions across IVRs, the NLU Accuracy Booster has undergone extensive testing. The results show a remarkable 24% reduction in voice inaccuracies, propelling contact center outcomes to an astounding +95% accuracy rate. This level of precision is unprecedented in the realm of automated voice services.
Download This White Paper
Fill out the form below to get this white paper delivered immediately to your mailbox.
What Is Covered
in This White Paper?
The NLU Accuracy Booster has been meticulously tested through Cyara, utilizing Hugging Face’s renowned open-source libraries and tools for natural language processing (NLP). With a robust dataset of 10,003 training examples spanning 77 classes and a meticulously isolated test set of 3,080 inputs, the integrity of real-world performance assessment has been rigorously maintained.
This white paper explores a comprehensive comparison between two different Conversational AI platforms used in Contact Centers, Teneo and Amazon Lex, focusing on their performance.
Transform Customer Service with Advanced AI Solutions
Enhance Customer Experience with AI-Powered Natural
Language Processing (NLP)
Discover how Teneo's AI-powered NLP technology revolutionizes customer experience with superior NLU, delivering higher accuracy and faster response times. Our solutions integrate AI in customer service to provide seamless and efficient support experiences.
Key Benefits of Teneo's NLP:
- - Boost Customer Satisfaction: Achieve superior accuracy in customer interactions, enhancing overall customer satisfaction.
- Reduce Operational Costs: Save significantly by improving first call resolution rates with automated customer support.
- Streamline Operations: Simplify virtual agent management and deployment with AI, creating a virtual customer assistant that operates 24/7. third item
Improving the FCR rate from 70% to 95% in a contact center with a monthly call volume of 1,000,000 can lead to substantial savings of $15,000,000 annually.
The Content
Importance of NLU in Customer Interactions
This technology underpins conversational AI, allowing for sophisticated dialogue between users and digital assistants, enhancing customer service across various sectors. This not only elevates the customer experience with superior NLU, but also streamlines operations and reduces the workload on human agents, allowing them to focus on more complex customer needs.
Empowering Agents and Delighting Customers
The introduction of the NLU Accuracy Booster marks a significant leap forward in contact center operations. Contact Centers equipped with TLML™ technology are now empowered to provide faster, more accurate responses, which in turn leads to higher levels of customer satisfaction and loyalty.
Enhanced Understanding
The TLML technology empowers virtual agents to process customer inputs with greater context awareness, reducing the need for repeated questions and enhancing customer satisfaction.
Streamlined Management
The TLML framework simplifies the complexities of virtual agent management, cutting down on the necessity for complex rule sets and intensive coding.
Cost-Effective Scaling
Teneo's TLML system diminishes the need for expansive infrastructural investments and ongoing rule set adjustments, leading to a more economical scaling of contact center operations.
Speed of Deployment
With the capability to be implemented within just four hours, the Teneo NLU Accuracy Booster offers a swift, yet significant, upgrade to current Contact Center as a Service (CCaaS) platforms. Enterprises, Systems Integrators and Business Process Outsourcers (BPOs) can leverage this technology to provide end-to-end accuracy improvements for their clients, transforming customer interactions with speed and efficiency.
Ready to experience the accurate NLU technology?
Dive into the future of customer interactions with Teneo's cutting-edge NLU solutions. Elevate your AI capabilities with the highest accuracy NLU technology on the market.
Interested to learn what we can do for your business?