Contact Center AI with Generative AI
TRANSFORMING CUSTOMER INTERACTIONS WITH CUTTING EDGE AI
Today's Challenges
7% of calls are abandoned due to IVR frustrations
35% of people press any button to reach a human
42% of customers feel irritated before speaking to an agent
50% find their technology stack to be a barrier
The Future with Teneo
Improved Accuracy
30% Increase in Accuracy:
Teneo's TLML™ ensure a significant leap in interaction accuracy. This means customers experience more accurate, relevant, and personalized responses.
Impact:
Enhanced accuracy not only improves customer satisfaction but also builds trust and loyalty, as customers feel understood and valued.
FTE Reduction
Up to 50 FTEs Reduction:
Teneo's intelligent automation capabilities enable businesses to streamline their workforce. This reduction translates into substantial cost savings without compromising service quality.
Strategic Resource Allocation:
Freed-up resources can be redirected to more strategic, high-value areas, fostering innovation and growth.
Call Containment
8% Reduction in Call Volume:
By effectively managing and resolving queries through OpenQuestion, Teneo.ai significantly reduces the overall call volume.
Customer Convenience:
This reduction not only lowers operational costs but also enhances customer experience by providing quick and efficient resolutions.
Misrouting
90% Reduction in Call Misrouting: Teneo's OpenQuestion sophisticated routing ensure that calls are directed accurately, greatly reducing misrouting instances.
Enhanced First Call Resolution: This accuracy leads to a higher rate of first call resolution, a critical metric in customer satisfaction and operational efficiency.
AI Integration
Generative AI Infusion: Teneo integrates cutting-edge generative AI across all channels and processes, ensuring a consistent and intelligent customer experience.
Continuous Improvement: The AI system continuously learns and adapts, ensuring that the customer experience is always evolving and improving.
Unified Tech and Channels
Seamless Integration: Teneo unifies various technologies and communication channels to provide a seamless experience for both customers and agents.
Consistent Experience Across Channels: Whether it’s voice, chat, email, or social media, customers receive a consistent level of service, enhancing the overall brand experience.
Roadmap to Generative AI Automation
What if we told you we can improve your CCAI? Transform the customer experience with Teneo Generative AI. Say goodbye to endless IVR menus and hello to seamless Contact Center AI.
Leverage Contact Center Setup
Enhance your existing systems with our solution
Increase AI Automation
Streamline operations with advanced automation
Surge AI Accuracy
Benefit from built-in accuracy improvements
Reduce Wait Times
Eliminate scenarios where customer issues don't match menu options
Prevent Misroutes
Avoid the frustration of being passed between queues
Boost CCAI Current Accuracy
Add Teneo’s AI orchestration for a +30% immediate accuracy increase to your current Contact Center solution
Augment Call Deflection
Cut call by 90% and reduce FTEs by 10% with Teneo OpenQuestion.
Additional Benefits
Generative AI Flexibility
Work with any Generative AI model with full control.
Data Integration
Seamless flow between systems for real-time analytics.
Reduced Wait Times
Solve the "nothing matches my problem" issue.
Lower Costs
Smarter call distribution reduces labor and digital TCO.
Efficient Self-Service
Reliable chatbots and voice services.
Discover the Power of Teneo!
Ready to redefine your contact center's efficiency and customer satisfaction?