Transform Your Contact Center with Generative AI
Experience the Power of Teneo with Generative AI
Achieve unparalleled accuracy, control, and scalability with Teneo Powered Generative AI for Contact Centers. Safeguarded by robust data privacy, dive into actionable insights, continuous optimization, and rapid deployment with Teneo and LLMs.
Accurate, Controllable
and Scalable
Achieve 99% First Contact Resolution
Teneo´s optimized accuracy for NLU, enhanced by LLMs directly impacts customer satisfaction and operational efficiency.
Complete AI Control
Say goodbye to misunderstandings. Teneo takes charge with granular control over Generative AI deployment in every customer interaction.
Auto-Scalability at its Best
Ready to scale your generative AI customer service? So are we. Teneo handles high interaction volumes, offering users a consistent and unparalleled experience.
Handle More.
Deliver Excellence.
Experience real impact in Generative AI. High volume handling, improves service quality, even with increased volumes. Scales and collaborates across no-tech, low-tech, and pro-tech teams.
Calls per Year Supported
Swisscom
Call Handling Cost Reduction
Healthcare Tech Leader
Reduction in Average Hold Time
CSGi
Increase in IVR Resolution Rate
Telefónica Germany
HelloFresh:
A Teneo Success Story
For a comprehensive look at how Teneo is transforming customer interactions and driving real results, explore our detailed case study.
The Future of Voice and Chat
With Teneo as your orchestration layer, you harness the power of Agentic AI to control what, when, and which LLM or Generative AI to deploy, elevating real-time customer interactions.
Flexible LLM Selection
Empower your AI agents with Agentic AI flexibility to switch between LLMs, ensuring optimal performance and tailored results for every interaction.
Vendor Versatility
Choose the best AI vendor for each unique use case, giving your agents access to top-performing models across the market.
Continuous Improvement with Agentic Precision
With Teneo’s agentic features, you’re not just setting and forgetting. You’re continually monitoring, analyzing, and optimizing interactions to enhance outcomes.
Deep Analysis & Control
Gain granular insights into every conversation, with Teneo enabling your AI agents to adapt and perform with unmatched precision.
Generative AI Use Cases with Teneo
Enhance Your AI Agents with Teneo Copilot
Teneo Copilot empowers your AI agents with Agentic AI by enabling seamless integration with any LLM, allowing you to effortlessly generate entries and responses. With a user-friendly interface, Copilot accelerates your workflow and enhances development capabilities, making it easy to keep your AI agents up-to-date and responsive.
Generate Classes
Generate Responses
Create Entities
Add Your Own LLM
Accurate Personalization
Experience tailored interactions with Teneo's Virtual Agents. Teneo adapts to conversation context and sentiment, offering both users and agents enriched interactions with features like dialogue summarization. Dive into a seamless experience where everyone understands and responds perfectly.
Sentiment Mastery
Conversations that truly understand the customer. Go beyond traditional sentiment analysis. Understand nuanced emotions like sarcasm for accurate user sentiment gauging.
Uncompromised Data Protection
Ensure data security with Teneo's advanced measures, including ISO compliance.
Data Privacy
Our ISO27001 certification show we take security seriously.
Confidential Computing on Teneo SaaS. As simple as flipping a switch, our customers can enable confidential computing for any endpoint in Development, QA, or Production.
All data in Teneo is encrypted, whether in motion or at rest, including TLS over HTTPS for data transfer and AES256 for data storage.
Granular AI Control
Maintain governance over AI interactions. Align every conversation with your brand's voice and objectives.
Top-Tier Data Security
Prioritize user privacy with Teneo's data handling to get the full potential of Gen AI. Protect sensitive data even before processing.
Advanced security measures, including ISO compliance, ensure that user data is treated with the utmost care and confidentiality.
Additional Teneo and Generative AI Advantages
Next-Gen Agentic AI Support
Effortlessly equip AI agents with diverse layouts and customizable content blocks, integrating multimedia and data for intelligent, adaptive interactions.
Teneo’s Robust Integration Capabilities
Seamlessly integrates with CRM to deliver real-time, personalized summaries, empowering AI agents and live agents alike with tailored responses and actionable insights.
Teneo Gen AI Quick Start
Swiftly launch conversational solutions with Teneo in 3 steps. Using Retrieval Augmented Generation (RAG), Large Language Models (LLM), and Teneo’s adaptive platform, you unlock instant, transformative results.
By integrating Teneo.ai’s Agentic AI into our customer enquiry system, we’ve transformed the efficiency of our hotline. Our voice-directed platform now handles enquiries faster and more accurately, optimizing the support resources available to our team.
C-level Executive
Premier National Telecom Operator
Frequently Asked Questions
What is Generative AI?
Generative AI is a type of artificial intelligence (AI) that creates human-like text and responses using large language models (LLMs) trained on massive data. Examples of LLMs include, OpenAI GPT, Google Gemini and Anthropic Claude.
How does Teneo scale in high-volume contact centers?
One of Teneo’s main strengths is its scalability to support millions of calls per year without sacrificing quality. Our platform is capable of handling millions of calls without any visible latency across different regions and countries.
What role does Teneo Copilot play?
Teneo Copilot speeds up AI agent development by using Generative AI to instantly create training data, responses, and entities. It keeps your AI agents up-to-date and ready to launch faster.
How is data privacy and security maintained?
Security is our number one priority. Teneo protects your data with advanced encryption during transit and at REST, supports ISO27001 compliance, and offers confidential computing options. Robust security measures ensure every interaction remains private and secure.
What does flexible LLM selection mean?
Flexible LLM selection allows you to choose and switch between top-performing language models based on your specific use case. This ensures optimal performance and perfectly tailored results for every interaction.
Why is Generative AI the future for contact centers?
Generative AI revolutionizes customer service by delivering natural, personalized interactions at scale. With improved accuracy, adaptability, and significant cost savings, this technology is redefining how businesses connect with customers.
The Future of LLM:
AI Orchestration
Endorsed by Apple, Google, and IBM for its groundbreaking technology in Natural Language Interaction (NLI) and Processing (NLP), Teneo stands as an award-winning SaaS platform. Join global enterprises in enhancing customer experiences with Teneo.
Experience Teneo Today
Transform Your Contact Center with Gen-AI
Ready to revolutionize your contact center with cutting-edge AI technology? Fill out the form below to take the first step towards enhancing your customer service experience. Our team of experts is eager to assist you in harnessing the power of Generative AI and maximizing the potential of your contact center.