TENEO FEATURES
Excel at Customer Service Automation with Teneo
Experience unmatched accuracy, control, and scalability in CCaaS. Your choice, your control, any Generative AI model.
Features
Teneo stands at the forefront of CCaaS, offering a robust platform that ensures your contact center operates with unparalleled precision and efficiency.
Teneo Accuracy Booster™
Tested and proven +95% accuracy. TLML's precision-enhancing layer boosts accuracy by intelligently analyzing and processing customer queries.
Generative AI Cost Optimization
Slash your operational costs by up to 98% with our Generative AI Cost Optimization, transforming your financial efficiency.
CCaaS AI Orchestration
Guides every customer interaction in a Contact Center with unmatched precision for peak satisfaction.
Absolute AI Control
Bringing together control for generative AI and traceability across systems for the best optimization.
Scalable Architecture
Expand effortlessly with Teneo's robust, scalable infrastructure.
Open AI Ecosystem
The power of choice. Any CCaaS and Generative AI technology with open architecture.
Teneo Copilot
Teneo Copilot allows you to use any LLM to generate entries into your Teneo solution. Effortlessly create new entries and responses using Copilot's user-friendly interface, speeding up your workflow and enhancing your development skills.
Orchestrate AI with Precision
Contact Center AI Orchestration
Elevate customer experiences with agentic AI. Our AI Contact Center Orchestration seamlessly enhances efficiency and customer satisfaction, setting new benchmarks in intelligent, AI-driven interactions.
CCaaS AI Orchestration
Teneo empowers you with Agentic AI to orchestrate every aspect of your AI agents in the contact center, from initial contact to resolution, through a powerful orchestration layer that delivers precision and consistency.
Scalability & Performance
Effortless Scaling with Advanced Agentic AI
Our scalable AI agents adapt as you grow, ensuring high-quality interactions regardless of volume and complexity. With Teneo, scalability in machine learning becomes seamless, supporting continuous performance without a single missed beat.
Adaptive AI Contact Center Solution
Open & Flexible Platform for Contact Center
Embrace flexibility with our open & flexible AI-Platform. Tailor your contact center with adaptive AI solutions, integrating seamlessly for innovative customer service experiences. With Teneo, you're not just choosing an AI platform; you're embracing an ecosystem that supports any AI model, ensuring flexibility and future-proofing your investment.
Design Conversations That Resonate
Teneo Studio
Teneo Studio is your creative hub for building conversational AI experiences that captivate and engage. With no-code, low-code, and pro-code capabilities, it's the perfect canvas for visionaries and pragmatists alike. Our Customer Service Automation platform offers versatile tools for all skill levels, enabling engaging and effective customer interactions.
Secure & Scalable SaaS
Reliable Security Meets Scalable SaaS
Experience peace of mind with our enterprise grade security and scalable SaaS-platform. Our infrastructure is designed to effortlessly handle the most demanding loads, ensuring zero downtime. Combining top-tier security such as GDPR, Confidential Compute and ISO 27001 with scalable performance, our platform ensures your data and operations are always protected.
Integration Across Services
Efficient Integration Across Services
Connect your AI agents to an array of services and platforms through Teneo’s Integration Manager, making your workflows as efficient as they are powerful. Teneo seamlessly integrates with existing systems, improving both accuracy and operational efficiency.
Collaboration & Control across Multiple Teams
Collaborative AI for Team Synergy
Facilitate smooth collaboration across teams with Teneo’s agentic AI for Team Collaboration. Robust version control and access management ensure every contribution is tracked, fostering innovation with secure, controlled development cycles.
Streamline AI Deployment and Testing
Test & Deploy to Teneo’s Powerful Production Runtime
Accelerate your AI journey with Teneo´s powerful production runtime. Our environment ensures that your Contact Center solution are rigorously tested and seamlessly deployed. Key features like zero-downtime updates and auto-scaling are at the heart of our platform for your agility.
Data & APIs in AI
Maximize Potential with AI Data Management
Unlock the power of your data with Teneo's AI APIs. Our platform enables custom integrations and deep insights that seamlessly connect your conversational solutions with frontends, data lakes, or CI/CD tools. transforming data into strategic business actions.
Handle More.
Deliver Excellence.
Experience real impact in Generative AI. High volume handling, improves service quality, even with increased volumes. Scales and collaborates across no-tech, low-tech, and pro-tech teams.
Calls per Year Supported
Swisscom
Call Handling Cost Reduction
Healthcare Tech Leader
Reduction in Average Hold Time
CSGi
Increase in IVR Resolution Rate
Telefónica Germany
HelloFresh:
A Teneo Success Story
For a comprehensive look at how Teneo is transforming customer interactions and driving real results, explore our detailed case study.