Teneo OpenQuestion®: Voice AI for Contact Center Automation
A cloud based Conversational IVR plug-in for contact center automation that improves NLU accuracy to 95-100%. Reduces call misrouting by 90%.
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Open Architecture
Connected with Generative AI
How Can I Help You Today?
Resolve large volumes of support calls with Voice AI end-to-end.
Handle +50% of support volume, offering substantial efficiency improvements. Teneo AI Agents and Voice AI results in a 35% efficiency gain.
Understand what your customers want
Teneo OpenQuestion® Automates
The Customer Experience
Patented AI Technique, TLML™, for Call Deflection
Teneo Linguistic Modeling Language and integrated conversational context to help AI Agents evaluate and understand what customers need, evaluate sentences, recognize word patterns, and clearly identify caller needs.
Improved Customer Intent Understanding
TLML™ technique for precise intent recognition, adding a 30% accuracy improvement to your existing Voice AI.
Plug-in for Any CCaaS
Easy connectivity without additional infrastructure needs for any CCaaS, including Genesys, Amazon Connect, Google, Microsoft, Nice, Five9.
Generative AI
Teneo’s intelligent AI and LLM orchestration allows you to leverage the Generative AI tool of your choice in any enterprise, be it OpenAI GPT, Meta LLaMa, Anthropic Claude or others, while keeping hallucinations and costs in check.
Explore Teneo's Voice AI
for Contact Center Automation
& the Agentless Contact Center
Teneo's Accuracy Booster™
Call Center Automation
OpenQuestion®
for intelligent call center routing
Insights
for comprehensive omnichannel analytics
Generative AI
for exceptional service experiences
Knowledge AI
for enterprise-grade semantic search
Teneo Copilot
Teneo Copilot enables any LLM to generate entries in your Teneo solution, simplifying creation through a user-friendly interface, enhancing workflow, and fostering development skills.
Handle More.
Deliver Excellence.
Experience real impact in Generative AI. High volume handling, improves service quality, even with increased volumes. Scales and collaborates across no-tech, low-tech, and pro-tech teams.
Calls per Year Supported
Swisscom
Call Handling Cost Reduction
Healthcare Tech Leader
Reduction in Average Handling Time
CSGi
Increase in IVR Resolution Rate
Telefónica Germany
HelloFresh:
A Teneo Success Story
For a comprehensive look at how Teneo is transforming customer interactions and driving real results, explore our detailed case study.
Discover the Future of Voice AI with Teneo OpenQuestion®
Take your customer support to the agentless contact center by leveraging Teneo OpenQuestion in your contact center automation. Get a personalized demo and see how our Conversational IVR will transform your business.