Teneo for Telco
Transform Your Telecom Customer Service with AI and LLMs
Leading the Future of Telecommunications with Advanced AI Technology
Revolutionizing Telecommunications with AI
Staying ahead means leveraging cutting-edge AI technology and Large Language Models (LLMs). Teneo's AI platform, as demonstrated by Telefónica and Swisscom, offer unparalleled capabilities to enhance customer experience, streamline operations, and foster growth.
AI Agents for Telecommunications
Enhance Customer Experience with Generative AI
24/7 Multilingual Customer Support: Offer round-the-clock support in multiple languages, ensuring every customer is catered to efficiently.
Personalized Customer Experience: Just like Telefónica, provide tailored customer interactions, leading to increased satisfaction and loyalty.
Operational Excellence with Teneo Accuracy Booster
Optimize Containment and Deflection: Improve customer self-service success rates (containment) and efficiently redirect queries to the most suitable digital channels (deflection), enhancing overall customer service efficiency.
Superior Accuracy and Efficiency: Significantly increase containment, reduce call misrouting and enhance customer trust with over +95% accuracy.
Cost-Effective AI Operations: Dramatically cut operational costs in LLMs by 98% while maintaining high-quality customer interactions.
Scalable AI Orchestration
Efficient Query Management: Leverage seamless AI integration and analytics for smarter containment and deflection, ensuring customers receive swift and accurate resolutions through their preferred communication channels.
Seamless System Integration: Integrate AI capabilities effortlessly with existing telecom systems for streamlined operations.
Real-Time Analytics and Insights: Gain actionable insights into customer behavior and preferences, driving strategic business decisions.
Telefónica's AI Transformation
Learn how Telefónica set a new industry standard with its voicebot, improving customer engagement via omnichannel support and handling over 900K calls monthly.
Record levels of service
6% increase in call to resolution
1 million phone calls/month
Swisscom's Customer Experience Revolution
Discover Swisscom's journey with Teneo, handling over 9 million calls per year in four languages and achieving an 18+ NPS score increase.
21% increase in transfers day 1
+18 points increase in tNPS
100% call load in 3 weeks
9 million calls per year in 4 languages
Why Choose Teneo for Your Telecom Business
Proven Industry Success
Follow the success of industry leaders like Telefónica and Swisscom who have redefined customer engagement with our AI platform.
Maximizing Efficiency
Deliver precision and cost savings but also excel in containment and deflection strategies, essential for modern telecommunications services.
Customizable AI Tools
Tailor agentic AI solutions to meet your specific telecom needs, ensuring perfect alignment with your business objectives.
Global Reach and Scalability
Extend your reach globally with scalable, multilingual AI agents, designed to meet the needs of a diverse audience.
Use Cases for Teneo in Communications Companies
Teneo, its AI Agents, and its AI-Powered voice bots are becoming essential tools for communications companies, enhancing customer service, optimizing operations, and improving user experiences. Here are several key use cases:
The implementation of Teneo in communications companies not only enhances operational efficiency but also significantly improves customer satisfaction by providing timely and personalized support. As technology continues to evolve, these intelligent assistants are expected to play an even greater role in shaping customer experiences within the industry.
Teneo for Other Industries
Elevate Your Telecommunications Services with AI from Teneo
Join the ranks of Telefónica and Swisscom in revolutionizing telecommunications operations. Contact us today to schedule a demo and explore how our AI solutions can transform your customer experience and operational efficiency.