Teneo for Airlines

Elevate Your Airline's Customer Experience with AI Powered by LLMs

Discover how Teneo’s Agentic AI is revolutionizing airline customer service, delivering precision, personalization, and efficiency to every interaction.

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Discover How AI is Revolutionizing Airline Customer Service

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Transforming Airline Customer Experience with Teneo’s AI Agents

Unmatched Accuracy in Customer Interactions

Empowering Large Language Models (LLMs) with TLML

Advanced AI Orchestration for Seamless Operations

Unmatched AI Accuracy in Customer Interactions

Precision at Scale: Our AI-driven platform ensures +95% AI accuracy in handling customer queries, from routine inquiries to complex issues.

Enhanced Customer Trust: High AI accuracy rates contribute to increased customer trust and satisfaction, leading to improved brand loyalty and reduced churn.

Reduced Error Rates: Minimize misrouted call routing, miscommunication and errors, crucial in high-stakes airline operations.

Empowering Large Language Models (LLMs) with TLML

Broad Linguistic Capabilities: Teneo enables multimodal communication in multiple languages, large volumes, catering to a diverse global customer base.

Contextual Understanding: Patented Teneo Linguistic Modeling Language grasp customer intent and context, ensuring relevant and personalized responses.

Advanced AI Orchestration for Seamless Operations

Intelligent System Integration: Seamlessly integrate AI capabilities with existing airline systems for smooth operations.

Unified Customer Experience: Orchestrate a cohesive journey for passengers, from booking to post-flight services, through multimodal AI over the phone and chat.

Agile Response to Market Changes: Quickly adapt to evolving customer needs and market dynamics, thanks to open architecture and flexible AI orchestration with any LLM anywhere.

Strategic AI Cost Control

Operational AI Efficiency

Streamline customer service operations, reducing the need for extensive human intervention and 98% lower costs with LLMs.

Resource Optimization

Allocate your human resources more effectively by letting AI handle routine and repetitive tasks.

Scalability Without Surging Costs

Expand your customer service capabilities with AI without proportionally increasing your budget.

AI Powered Agents Tailored
for Airlines

Intelligent Call Routing

Direct customers to the right resources effortlessly.

Smart Self-Service

Enable passengers to resolve their inquiries independently.

Agent Assist

Support your human agents with AI-driven insights and suggestions.

Use Cases for Teneo in the Airline Industry

Teneo, including AI-powered voice chatbots, are increasingly transforming the airline industry by enhancing customer service, streamlining operations, and improving overall travel experiences. Here are several key use cases:

The integration of Teneo in the airline industry not only enhances operational efficiency but also significantly improves customer satisfaction by providing timely and personalized support throughout the travel experience. As technology continues to evolve, these intelligent assistants are expected to play an increasingly vital role in shaping how airlines interact with their customers.