With the release of Teneo 7.6, the introduction of Streaming Responses is a game-changer, transforming how bots communicate by delivering real-time messages during task execution to enhance Customer Experience (CX). This innovation ensures users are always in the loop, fostering smoother, more dynamic interactions.
What are Streaming Responses?
Streaming Responses allow a bot to continuously send outputs while a task is being processed, significantly improving the user experience. Whether in voice applications, where there are no visual cues, or retrieving complex data from systems like Large Language Models (LLMs) (e.g., OpenAI GPT-4o mini, Google Gemini, Meta LLaMa, Anthropic Claude), this feature keeps users informed throughout. No more wondering if a task is stuck—streaming responses provide a real-time connection between the user and the bot, even in scenarios where latency matters most.
But it doesn’t stop there. Teneo’s Streaming Responses can deliver partial outputs even before an LLM’s full answer is ready, and developers can build sophisticated, engaging output layouts—think combining text and images seamlessly in real time.
Real-World Applications
The versatility of Streaming Responses shines in various use cases:
- Voice Conversations: Since there are no visuals, streaming keeps users engaged by narrating task progress.
- Backend System Queries: For intensive tasks like database lookups or external API calls, streaming offers real-time updates, ensuring users don’t feel left waiting.
- Dynamic Output: Developers can blend text and media responses, providing a rich, interactive user experience.
A common example of this is during tasks like flight booking or payment processing—users are kept in the loop with real-time updates, reducing uncertainty and improving the overall flow. Below is an example of how the Customer Experience (CX) can look like with and without Teneo Streaming.
Key Benefits of Teneo Streaming
- Enhanced User Experience: Immediate feedback reduces perceived wait times and keeps users engaged. This real-time interaction fosters trust and satisfaction.
- Developer-Friendly: Building complex conversations is now simpler, with intuitive handling of interjected messages. This reduces the size and complexity of conversational flows, making development faster and more efficient.
- Clearer Session Logs: With streaming, session logs become more transparent, offering easily interpretable insights into each step of the interaction. This leads to better tracking of progress and user behavior, improving performance analysis.
Experience Streaming in Teneo Web Widget
Streaming isn’t just for backend or LLM tasks—it can also enhance interactions via the Teneo Web Widget, offering immediate updates for web-based bots. Whether it’s processing a purchase or retrieving information, users will enjoy a fluid, uninterrupted experience.
With Teneo Streaming, conversational agents are now more responsive, intuitive, and user-friendly than ever before. Whether you’re building solutions with LLMs or handling complex backend tasks, this new feature empowers developers to deliver seamless, real-time updates that keep users engaged and informed.
Both Teneo Web Widget and Teneo Streaming is covered in our latest Tech Update. You can watch it here: On Demand TechUpdate: Teneo 7.6 with Streaming & Web Widget.