In a surprising shift, Nuance TTS Communications has announced the discontinuation of its on-premise contact center IVR solutions, sending ripples through the customer experience (CX) world. As contact centers look for viable alternatives, we’d like to show you why Teneo stands out as a robust platform, offering unparalleled flexibility and cutting-edge AI capabilities, making it the ideal choice for a smooth migration.
The Situation: Why Customers Are Considering Their Options
Nuance has long been a leader in the voice AI and contact center industry, particularly with its Dialog module, which combines ASR (automatic speech recognition) and TTS (text-to-speech) capabilities. As Nuance TTS users evaluate new solutions, they face critical decisions on how best to replicate or enhance their text-to-speech capabilities. However, with support for its on-premise solutions ending in 2026, many contact centers are now left searching for alternatives that match the performance and reliability of Nuance TTS solutions.
Microsoft’s acquisition of Nuance in 2021 signaled a strategic shift towards cloud services, leveraging platforms like Dynamics 365 and Azure AI. While these options are solid for many, there are valid concerns among long-time Nuance TTS customers regarding the limited choices for those looking to retain an on-premise or hybrid solution.
Webinar: Time’s Ticking – Migrating Seamlessly from Nuance CX Solutions to Teneo.ai
Join a live session at 5:00PM CET / 12:00PM EST on November 7th, where we will discuss how Teneo AI’s ACCelerator Pack enables a seamless migration from Nuance IVR in less than 90 days, maintaining your existing infrastructure while unlocking powerful AI capabilities. Don’t start 2024 unprepared—get ahead of the deadline and discover how Teneo AI can streamline your contact center and reduce operational costs.
The Teneo Advantage: Unmatched Flexibility and Performance
As contact centers contemplate their next move, Teneo emerges as the platform of choice for organizations seeking not just a replacement but an upgrade. Here’s why:
1. Unmatched Accuracy: +95% Performance, Surpassing Humans and Competitors
Teneo consistently achieves accuracy rates exceeding 95% in speech recognition and dialogue management, outperforming both human operators and competing solutions. This exceptional accuracy is crucial for contact centers where precision directly influences customer satisfaction and operational success. For Nuance TTS users, transitioning to Teneo means a dependable solution that maintains a high standard of accuracy, ensuring a smooth migration that enhances the effectiveness of their customer interactions.
2. Advanced AI and Multilingual Capabilities
Teneo leverages the latest advancements in AI to deliver natural, conversational interactions that go beyond traditional ASR and TTS solutions like Nuance TTS. With a robust suite of language capabilities, Teneo excels in supporting complex, multi-language environments—critical for global contact centers. By transitioning to Teneo, organizations can harness the power of large language models (LLMs) like OpenAI GPT-4o and Google Gemini, which offer sophisticated dialogue management and contextual understanding.
3. Scalability and Customization for Every Business Need
Teneo’s architecture is designed for scalability, allowing businesses to expand and adapt their contact center operations as needed. Teneo supports complex integrations with any contact centers’ pre-existent architecture, ensuring a highly customized approach that aligns with each organization’s unique needs. This level of scalability is particularly crucial for larger contact centers, many of which have been heavily invested in Nuance TTS solutions.
4. Proactive Support and a Proven Migration Pathway
At Teneo, we understand that the migration process can be complex, particularly for large-scale contact centers. Our dedicated partners specialize in facilitating seamless transitions, working closely with customers to ensure that every step—from planning and testing to deployment—is smooth and secure.
Our proven migration framework includes extensive documentation, a robust support network, and detailed guides tailored to Nuance TTS users. We prioritize transparency, so your team is informed and confident at every stage of the migration process.
Embracing Contact Center Automation for an Agentless Future
The future of customer service lies in automation, with fully agentless contact centers offering unprecedented efficiency and scalability. Teneo is at the forefront of this transformation, enabling businesses to automate complex customer interactions with minimal human intervention. By leveraging advanced AI and natural language processing, Teneo empowers contact centers to resolve queries, provide guidance, and deliver personalized experiences—all without the need for human agents.
For businesses looking to enhance their contact center operations, Teneo provides the tools to implement a truly agentless approach, reducing operational costs and enabling 24/7 customer support. With Teneo, organizations can effortlessly manage large volumes of customer interactions, improve response times, and maintain consistent service quality. As the demand for seamless, autonomous customer experiences grows, Teneo positions businesses to lead in the agentless contact center landscape of tomorrow.
Why Wait? Begin Your Journey with Teneo Today
Nuance’s departure leaves a gap in the market, but it also opens the door for forward-thinking organizations to embrace a new era of contact center solutions. Teneo is here to guide you through the transition and help you harness the power of AI to deliver exceptional customer experiences.
If you’re ready to explore the possibilities with Teneo and start your migration journey, reach out to our team. Let us show you how Teneo can transform your contact center into a future-ready, AI-driven hub of innovation.