Agentic AI and AI Agents is poised to be a defining trend in 2025, capturing attention across different industries. While the excitement around its potential grows, Teneo Agentic AI has long been leading the way, empowering enterprises to deliver exceptional AI agents for their call centers through its patented, innovative approach.
With over 17.000 AI Agents live in production, Teneo’s Enterprise Agentic AI powers a new generation of autonomous, goal-driven AI agents that collaborate seamlessly with both humans and each other.
Whether you want to leverage Large Language Models (LLMs) like OpenAI GPT-4o and Google Gemini for extra knowledge or prefer consistent, controllable NLU approaches, Teneo has you covered. This all-in-one platform allows enterprises to build, test, deploy, analyze, and optimize AI agents in a unified way—without tying you to any single model or external orchestration layer.
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What is Agentic AI?
Agentic AI is an evolution of conversational AI that combines NLU-driven automation with real-time decision-making and autonomous action execution. Unlike traditional AI systems, Agentic AI could leverage LLMs like OpenAI o3 with enterprise data to dynamically break down complex tasks, determine optimal steps, and execute actions independently. This allows for more flexible, adaptive, and context-aware interactions that go beyond static workflows.
With Teneo, these capabilities come together to create a seamless Agentic AI journey, where AI Agents helps you deliver results through actions, driven by inputs provided from your customers to craft personalized, open-ended conversations. By decomposing complex tasks, identifying optimal steps, and autonomously directing actions, Teneo Enterprise Agentic AI delivers solutions that are both responsive and innovative, redefining what conversational AI can achieve. You can find more here.
A deeper dive into Teneo Agentic AI
Teneo’s Agentic AI is purposefully designed to deliver intelligent, flexible, and goal-driven automation. Each layer plays a vital role in enhancing interaction quality and ensuring outcomes are met effectively. Here’s how the core elements work together:
- Adaptive Reasoning: Teneo AI agents go beyond rigid decision trees and traditional voice chatbot limitations. They analyze user intent, enterprise data, and situational context, allowing for dynamic goal-seeking behaviors like resolving complex support tickets, identifying upsell opportunities, or adapting to evolving conversations. This adaptive reasoning helps agents autonomously make decisions while keeping conversations fluid and contextually relevant.
- Platform Flexibility: Teneo offers unparalleled flexibility in how you design and deploy AI agents. Use Teneo’s proprietary language, TLML (Teneo Linguistic Modeling Language) for controlled, rule-based responses, incorporate LLMs for advanced Knowledge AI and RAG (Retrieval-Augmented Generation), or seamlessly combine both—without compromising security, accuracy, or performance. This makes Teneo ideal for businesses seeking a hybrid AI strategy where deterministic control and generative insights coexist.
- All-in-One Platform: Build, test, deploy, analyze, optimize, and orchestrate AI agents in a single, unified platform. No need for third-party tools or external orchestrators. Teneo’s patented development tools streamline the entire AI Agent lifecycle, from initial design to continuous optimization. With relevant features and powerful version control, it empowers both developers and business teams to manage complex AI Agents with ease.
- Secure, Enterprise-Grade Governance: Teneo was designed with enterprise-first control at its core. Built-in guardrails ensure data encryption, role-based access control, and compliance with industry standards for data privacy and security. The platform enables businesses to define how much they want to rely on LLMs, while still maintaining a secure, deterministic fallback for critical processes. Teneo’s compliance-ready architecture makes it a trusted choice for regulated industries like finance, healthcare, and government services. You can find more on our security center.
- Smart Multi-Agent Collaboration: Teneo enables you to build an army of AI Agents, which can achieve advanced Agentic AI collaboration, where multiple AI agents work together dynamically. Agents can share tasks, pass contextual information back and forth, and collaborate on complex workflows while keeping sensitive data private. For example, a Profile Update Agent can interact with a Complaint Resolution Agent while preserving customer context without exposing confidential data. This flexible orchestration enables faster issue resolution and superior customer experiences. You can find more on Orchestration of AI Agents.
- Omnichannel & Personalization: Deliver a consistent and personalized brand experience across all interaction channels, including chat, voice, messaging apps, and social media. Teneo’s omnichannel capabilities ensure context retention across platforms while its flexible architecture allows LLM intelligence like RAG to assist with detailed FAQs. Meanwhile, Teneo’s core engine ensures predictable, controlled responses with over 99% accuracy and over 60% call containment, making it ideal for contact center automation.
- Modular and Scalable: Teneo’s architecture is modular and designed for enterprise scalability, with over 17,000 AI agents already in production across global enterprises. Whether expanding AI coverage to new languages, adding new agents for specialized tasks, or handling seasonal spikes in interaction volume, Teneo’s modular design allows businesses to scale without the need for complex infrastructure changes. This proven scalability, combined with over 20 years of experience, makes Teneo a trusted solution for evolving business demands.
Intuitive Agent building and Control
Deploy AI Agents quickly and easily with Teneo’s intuitive platform. Start by choosing one of two powerful solution accelerators: the Teneo Generative QnA template, ideal for enterprise-focused Agents and featuring a built-in integration with RAG to incorporate your own data and craft the persona you want, or the Teneo Dialogue Resources (TDR), which provides over 100 prebuilt intents to handle routine chit-chat questions right out of the box. Speed up deployments by leveraging Teneo’s own accelerators—customize them further or deploy as-is. Once your Agents are built, orchestrate them seamlessly within Teneo. Whether you’re creating your first Agent or scaling to hundreds, Teneo’s user-friendly interface streamlines onboarding, letting you configure Agents, set compliance rules, and define collaboration paths from one centralized console.
Deploy agents quicker than ever with Teneo Copilot
Deploy agents faster than ever with Teneo Copilot, our built-in Copilot that seamlessly integrates with LLMs to automate the creation of key AI components. With its user-friendly interface, Teneo Copilot empowers teams to:
- Generate Responses: Quickly draft or refine conversation replies based on your brand’s voice and style.
- Create Entities & Classes: Auto-generate critical building blocks—like categorizing user input—for accurate intent detection.
- Streamline Updates: Keep your AI agents current and responsive by rapidly adding or modifying knowledge and flows.
By offloading repetitive or complex tasks to Copilot, you can reduce manual effort, accelerate development, and ensure consistent, high-quality outcomes for your AI agents. Whether you’re building your first agent or managing a large fleet, Teneo Copilot’s seamless AI integration makes it easy to leverage advanced generative capabilities without compromising enterprise control or security.
Advanced Collaboration: Multi-Agent and AI-to-Human
Teneo agents excel in multi-agent orchestration, but they also know when to bring humans into the loop:
- AI-to-Human Escalation: If a scenario requires human insight (legal advice, complex transactions, sensitive policy checks), Teneo seamlessly transfers the conversation, with full context, to a human agent, thanks to its Conversational IVR solution.
- One-Click Control: Your team retains complete visibility over how tasks are passed around—no black boxes or mysterious escalations.
- Transparent Guardrails: Built-in safeguards prevent undesired outputs, ensuring enterprise-grade safety and compliance.
- Measurements Against Prompt Injection: Maintain control over conversations with tools designed to detect and deflect malicious or off-topic inputs.
- Deflection of Off-Topic Questions: Keep conversations focused with automated responses and policies that gracefully handle irrelevant or inappropriate queries.
Patented AI Agent Orchestration
As AI adoption accelerates, businesses need solutions that not only deliver intelligent automation but also ensure seamless collaboration between AI agents. Teneo’s patented orchestration technology is designed to do just that—bringing together deterministic workflows for structured tasks and agentic reasoning for adaptive problem-solving, all while enabling AI agents to work in harmony.
Elevate Your Agentic AI with Teneo
Ready to unlock a new level of collaborative, secure, and goal-oriented AI? Teneo Agentic AI is your unified solution for building an AI ecosystem—flexible enough to include or exclude LLMs, robust enough to handle sensitive data, and smart enough to drive real business value.