Teneo's Voice AI
Transform Customer Interactions with Advanced Voice AI
Unlock the power of natural, digital voice agent interactions with Teneo Conversational IVR.
Improve customer experiences by adding Teneo´s Voice AI to any Conversational AI platform for the first step to the Agentless Contact Center.
80+ Integrations with the Conversational AI Systems Your Brand is Already Using
Automate support calls, improve customer experience, and drive growth with Teneo Conversational IVR's for seamless voice AI integration and agentless contact center automation.
Get the Best Voice AI
Top Value Propositions
Best ROI in Voice AI
+50% proven automation in voice and chat in less than 3 weeks for +1 million calls per month.
LLM Orchestration
Leverage LLM orchestration for voice and chat for enterprises to deliver accurate, natural, and engaging voice interactions.
Scalable Solutions
Adaptable for peak hours and automates +100 languages.
Features
Automate Your Support Calls
Reduce wait times and enhance customer satisfaction with inbound and outbound calls using voice AI.
Lower
Costs
Resolve FCR with Voice AI even during peak hours and repurpose staff for high value tasks.
Multi-Language Support
Communicate effortlessly with global customers in their native languages with a 24x7 available digital agent.
Enhanced
Security
Protect customer data with robust, enterprise-grade security measures.
Generative AI Integration
Use generative AI and LLM orchestration by Teneo to improve the quality and naturalness of voice interactions.
Success Indicators
Revenue Growth
Drive business growth through minimized churn, enhanced customer engagement, and loyalty.
Cost of Service
Reduce service costs by optimizing resource allocation and automating routine inquiries.
Increased Customer Satisfaction
Achieve higher customer satisfaction scores with responsive and natural voice interactions.
Call Containment
Ensure callers are served effectively without unnecessary transfers by providing seamless self-service options that address their needs directly.
Response Time
Guarantee that when needed, callers will always be connected to a subject matter expert for quick and accurate support.
Cost per Call
Significantly reduce costs with automation: Traditional calls range from $2.70 to $5.60, while automated calls cost as little as $0.30.
Customer Effort Score
Lower the customer effort score by making interactions more intuitive and hassle-free.
Operational Efficiency
Improve call resolution times and reduce operational costs.
First Call Resolution
Boost first call resolution rates through intelligent routing and access to real-time insights.
Average Handling Time
Eliminate wait times entirely, ensuring that customers get the assistance they need promptly and efficiently.
For customer it's very important in our opinion that the IVR is human-like so that is the fluent conversation. And with Teneo, we improved it, very, very much!
Jürgen Schneider
Technical Tribe Lead, Telefónica Germany
Whitepaper
Transforming Customer Service Automation with Agentless Contact Centers.
Learn more about transforming customer service automation with agentless contact centers by downloading our comprehensive whitepaper
Teneo
Conversational IVR
For more detailed insights, visit Teneo Conversational IVR Solution — The ultimate Conversational IVR and Voice AI solution.
See the Power of Teneo in Action
Begin your Teneo journey by filling a simple form, providing basic information, and schedule a free guided demo.