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Glossary

GPT-4

Definition: Generative Pre-trained Transformer 4 is a multimodal large language model created by OpenAI and the fourth in its GPT series.

Enhancing GPT-4 with OpenQuestion

OpenQuestion can play a significant role in enhancing GPT-4 performance in a contact center. By providing real-time insights into customer needs, OpenQuestion enables GPT-4 to better understand and respond to customer queries, resulting in more accurate and contextually relevant interactions. The integration of OpenQuestion with GPT-4 can enhance the conversational capabilities of chatbots and virtual assistants, leading to improved customer satisfaction and a more seamless customer experience.

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