Definition: A framework used by companies to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and sales growth.
Back to Glossary
Glossary
CRM (Customer Relationship Management)
Share this on:
The Power of Teneo
We help high-growth companies like Telefónica, HelloFresh and Swisscom find new opportunities through AI conversations.
Interested to learn what we can do for your business?