AI-powered chatbots are automated systems that utilize artificial intelligence to engage in human-like conversations. These bots are commonly used in contact centers to handle customer inquiries, reducing the need for human agents and improving efficiency.
AI-powered chatbots can handle common customer requests like order tracking, appointment scheduling, and troubleshooting.
- Learn more about the benefits of using AI-powered bots and how they relate to overall call center automation.
- Explore the role of voice chatbots in transforming modern call centers.
- See how Teneo’s Contact Center AI leverages chatbots to improve customer experience.