In a surprising move, Nuance TTS Communications has announced the end of its on-premise contact center IVR solutions, creating a buzz in the customer experience (CX) space. As contact centers explore alternatives, we’re here to highlight why Teneo shines as a powerful platform, delivering unmatched flexibility and advanced AI capabilities—making it the top choice for a seamless migration.
We’re thrilled to announce that our essential webinar, Future-Proofing Your Contact Center with Teneo AI, is now available on demand! This session, led by our experts Chris McManus, Scott Tucker, Sarah Rojewski, and Greg Weber, explores the impending end of life for Nuance CX solutions and how Teneo AI can ensure a seamless, efficient migration and drive next-level customer satisfaction. You can find our other webinars here.
The webinar provides in-depth insights on topics such as Teneo AI’s Accelerator Pack for fast, efficient migration, how Teneo’s conversational IVR platform achieves high call containment and reduces operational costs, and how continuous learning capabilities empower your team to handle diverse customer needs with ease.
Watch now to learn how Teneo AI can equip you with Future-Proofing Your Contact Center for a seamless transition and enhanced operational performance!
Webinar Outline
- 00:00 Intro
- 03:30 The End of Life for Nuance CX and What It Means for Your Business
- 08:15 Seamless Migration with Teneo AI’s Accelerator Pack
- 15:00 Enhancing Customer Satisfaction and Call Containment with Teneo
- 22:45 Leveraging Continuous Learning to Improve Real-Time Performance
- 30:00 Success Stories and Real-World Applications
- 40:00 Q&A and Closing Remarks