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Come see us and stay ahead on the latest trends, best practices, and connect with peers at AI webinars and events that we host or attend.

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Tech Update on Teneo 7.4 - Copilot: Revolutionizing Customer Interactions with Generative AI

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Tuesday, Nov 19th - 15:30 CET In this webinar, Business Systems and Teneo.ai will explore the five critical signs that indicate your centre is ready to shift to an AI-powered, agentless model. As customer expectations evolve at an unprecedented pace, adopting AI-driven automation is no longer optional—it's a necessity.

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Nuance Mix IVR Migration

Teneo AI Launches ACCelerator Pack for Seamless Migration from End-of-Life Nuance IVR Technology 

Our expert speakers will walk you through the migration process, from comprehensive evaluations of your current systems to smooth integrations across all channels and technical architecture. Discover successful implementation stories from customers and partners and how Teneo is making their CX better. 

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Discover the future of customer service with our insightful webinar on agentless contact centers. Understand what sets agentless models apart from traditional contact centers.

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Introducing Teneo 7.6: Enhanced Conversational AI with Streaming and New Web Widget

This webinar covers the new features and enhancements in Teneo 7.6, including Streaming Responses for real-time interaction, the introduction of a modern Teneo Web Widget with streaming support, and improved development tools for creating complex conversational flows more efficiently.

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AI Revolution in Customer Care Optimizing Contact Centers with Generative AI

This session explores the transformative impact of Generative AI and Large Language Models (LLMs) on customer interactions in contact centers. The speakers discuss about the future of customer experiences, followed by an exploration of the challenges in building and testing AI-driven bots.

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Webinar on demand: AI-powered Contact Centers

This webinar will delve into customer service automation strategies to achieve higher call containment, a key metric for resolving customer queries within automated systems, thereby boosting efficiency, and reducing human agent workloads.

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Tech Update on Teneo 7.5: New Copilot Features & Redesigned Studio Web

This new release brings more focus on Generative AI, with a suite of upgrades and features designed to streamline your d...

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Shielding Conversational AI: Defending Against Prompt Hacking Threats

Understanding Prompt Engineering's Role: Participants will gain insights into the critical role of prompt engineering in...

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All about GPT-4o for Customer Service

What's GPT-4o and summary of the new features showed at the OpenAI unveil. How does GPT-4o will affect the Conversationa…

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Revolutionizing Engagement: The Generative AI Wave in Contact Centers

Our journey begins with a broader perspective provided by Microsoft, setting the stage for understanding the current sta...

Our exploration begins with Teneo 7.4, a transformative technology reshaping customer interactions in contact centers by...

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Transform Your Business with Enterprise-Level LLM Agents

This session is tailored for business professionals seeking to harness the power of advanced AI to drive operational efficiency, foster innovation, and enhance customer experiences across their organizations.

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Top 5 Challenges of LLMs for Enterprises and How to Solve Them

Join our engaging and interactive webinar where industry experts will dive into the top five challenges of LLMs—cost, accuracy, relevance, context, and safety—and reveal innovative solutions to overcome them.

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LLM Orchestration and Contact Center Automation Webinar

Join our webinar on agentless contact centers, where we explore how large language models (LLMs) enhance automation, accuracy, and security. Learn about AI orchestration, automating complex queries, and how LLMs support scalability

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Voice Chatbot: All you need to know

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LLMs and NLU

Unlocking AI's Full Potential: The Powerful Alliance of LLMs and NLUs 

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March 12-14, 2024 – ONLINE &amp; IN-PERSON Dynamic Earth | Edinburgh, Scotland

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