As the customer experience landscape continues to evolve, companies are increasingly turning to advanced AI solutions to meet rising customer expectations and Level 1 Support to improve operational efficiency. Staying competitive in this dynamic environment requires embracing innovation—and Teneo AI is here to help you lead the charge.
We’re excited to announce that our latest webinar, 2025: The Year AI Takes Over Level 1 Support, is now available on demand! In this session, our expert panelists—Michael White, Strategic AE for Teneo.ai, and Ramazan Gurbuz, Product Marketing Executive—explore how AI will redefine customer service in 2025 and beyond. Don’t miss the chance to learn actionable strategies and insights to stay ahead of the curve.
Highlights from the Webinar
- First-Call Resolution: The webinar starts with an analysis of the importance of first-call resolution and its significant impact on customer satisfaction and operational efficiency.
- AI Agents in Contact Centers: A detailed discussion followed on how AI agents are reshaping the contact center space by automating both routine and complex tasks.
- Teneo Demonstration: Attendees were introduced to Teneo’s capabilities, including a live demonstration of its performance through a real-life example call.
- ROI Impact: The discussion then shifted to the return on investment (ROI) businesses can achieve by adopting Teneo AI, emphasizing measurable benefits such as cost reductions and increased productivity.
- Future-Proofing with AI: The session concluded with a forward-looking perspective on the evolving role of AI in customer service and strategies for staying ahead with a future-proof platform like Teneo.
Watch now to discover how Teneo AI can revolutionize your contact center, empower your team, and drive next-level customer loyalty.
Webinar Outline
- 00:00 Intro
- 05:00 The Role of AI in Shaping the Future of Customer Experience
- 10:00 Automating Level 1 support with AI Agents
- 18:30 Realizing Cost Savings with Teneo’s Scalable Solutions
- 22:00 What’s Next and Future Trends
- 28:00 Q&A and Closing Remarks
Ready to Revolutionize?
Don’t start 2025 unprepared—get ahead of the deadline and discover how Teneo AI can streamline your contact center and reduce operational costs. Register now to watch live or on demand.
For more information about our cutting-edge AI solutions and how they can transform your business, visit Teneo.ai.