Transform your customer interactions with OpenQuestion’s plug-in for Genesys IVR, designed to elevate your Genesys Cloud CX™ platform with state-of-the-art natural language IVR and self-service solutions.
Understand your customers with unmatched accuracy to make every interaction easy, personalized, and efficient.
Make Every Self-Service Interaction Personal
Delight your customers with natural and intuitive interactions by harnessing the power of NLU and predictive AI capabilities. Plugin OpenQuestion’s reusable modules, connectors, and integrations to Genesys Cloud CX to enable efficient issue resolution and seamless customer experiences.
Transition your cloud IVR or self-service interactions to the best agent, providing faster resolutions and ensuring all interaction context is passed on to the agent for better customer service. Decouple the latest advancements in ML and Speech recognition from your dialogs and automations.
Reduce Workload with Self-Service Options
Optimize agent performance by incorporating prebuilt flows for direct routing and conversational clarification. OpenQuestion’s multilingual and reusable modules ensure a better return on investment, allowing you to focus on what matters most – providing excellent customer experiences. Orchestrate complex integrations with dialog and integration management.
24/7 Support with Genesys IVR and OpenQuestion
Offer personalized, round-the-clock support to your customers using the powerful combination of Genesys IVR and the OpenQuestion plugin. Consistently deliver exceptional customer experiences, no matter the time or place.
Personalized Routing for Enhanced Interactions
Effortlessly orchestrate interactions based on customer preferences and information. Utilize sentiment analysis to optimize customer interactions over time and provide agents with the necessary context to personalize each interaction, improving overall customer satisfaction.
Use clarifying questions when needed, according to our own company research 40% of customers only use one word when engaging with an Automated system, you will need to engage them into a compelling conversation in order to help them efficiently.
Open APIs for Tailored Solutions
Leverage public APIs for better management, configuration, and flexibility in creating tailored solutions that align with your business needs. OpenQuestion’s API capabilities enable you to develop customized, scalable, and adaptable customer service solutions.
Speech Enablement for Seamless Interactions
Enhance your customer interactions with automatic speech recognition and natural language understanding. OpenQuestion’s integration with large language models (LLM), such as ChatGPT, enables seamless and engaging conversational experiences.
In this rapidly advancing field you need to decouple and future proof your main channel of taking care of customers. You will able to plug in state-of-the-art ChatGPT models and other LLM’s without having to rebuild your routing and self-service experience.
Customer Identification for Improved Experiences
Authenticate self-service interactions and provide context to agents for improved customer experiences. OpenQuestion’s callback functionality, sentiment analysis, and summarization features ensure a smooth handover to agents, streamlining the customer service process.
Embrace the future of customer interactions with OpenQuestion and Genesys. Deliver exceptional customer experiences through natural IVR conversations and seamless omnichannel support using OpenQuestion and the Genesys Cloud CX™ platform.
Effortless Genesys IVR & Customer Self-Service
Transform your customer interactions with OpenQuestion’s plug-in for Genesys IVR to transform your Genesys Cloud CX™ platform to state-of-the-art IVR and self-service solution. Make every interaction easy, personalized, and efficient.
Make Every Self-Service Interaction Personal
Customers feel understood and valued when interactions are conversational. Genesys provides NLU and predictive AI capabilities that create experiences customers love. With OpenQuestion´s reusable modules, connectors, and integrations you can resolve issues more efficiently.
Using the plugin, you can transition your cloud IVR or self-service interactions to the best agent, giving your customers faster resolutions. All interaction context passes to the agent, helping them better serve the customer.
Choose OpenQuestion for a modern self-service solution that elevates your customer interactions.
Get Started, here.