TENEO10 · Enterprise voice AI, built in Europe
Your bot didn't fail. It never got permission.
Voice AI, approved to act. In your systems. On your model. Under your control.
Not a model problem. A permission problem.
Starting with the LLM Model
- Understands the caller
- Answers from documents
- Changes nothing in any system
- A person still does the work
With Teneo10
- Authenticates the caller
- Retrieves the real record
- Writes the change back
- Resolved end to end
of CxOs are confident in their organisation's generative AI outputs (Gartner Business Quarterly, 4Q26). So nobody lets the assistant touch the systems of record.
Which column describes you today?
It can't make up facts, so you can let it act.
One system, two kinds of work. Language is generated. Facts and actions are not.
The language model has no connection to your systems of record. It only sees answers already verified, so you can replace it with any model, including a European one.
Video: Agentic AI hype vs. reality, why hybrid beats pure LLM (VUX World)
What your review board signs against
Guardrails in the platform
A finite set of actions, declared, reviewed and enforced at runtime
Built-in testing
Behaviour tested as a product feature before release, not assembled by you
Full audit trail
Every decision reproducible after the fact
Your model, or none
Teneo's LLM, yours, or a local open-source one. Facts never depend on it
As much or as little LLM as you want
Teneo10 gives you the full range in one platform: AI agents, LLM-heavy hybrid flows, hybrid flows with a safe, controllable and auditable LLM, and fully deterministic flows. The right tool for each purpose, balanced per use case for time to market, latency, scalability, maintainability and auditability.
LLM agents
Discovery, broad Q&A
Hybrid
Structured journeys and voice
Deterministic flows
Latency, cost, zero risk
Prove it fast
Begin with agents or LLM-heavy hybrid flows for a rapid proof of concept and pilot. Learn quickly from real calls.
Run it safely
Move to controlled hybrid and deterministic flows for production: safe, auditable and built for confidence.
Effort stays flat. Choose per use case, move it any time. Agent 100 is as easy as agent 1, and a year after launch, everyday updates and extensions are still fast and easy, with confidence and control.
Built for production voice
Everything a voice agent needs to go live in a regulated enterprise, and to stay live.
Hybrid AI you can inspect
Deterministic logic plus LLM, and you decide the mix. Every step is visible, not hidden in a prompt.
Control of the voice stack
Shape speech with native SSML. Brand and product names the speech engine mishears are corrected automatically. Use the speech providers you choose.
Any LLM, or none at all
LLM-agnostic by design. Run your entire solution without relying on an LLM if you choose.
Open-standard tool calling
Agents call external tools and systems through MCP, the open standard that makes them truly agentic.
Personal data masked before the LLM
A caller's name and other sensitive details are masked before any request reaches a language model.
Redacted call data, role-based access
Personal data is redacted in post-call data, and role-based access decides who sees originals and who sees only masked information.
Version history and rollback
Every change is versioned, any release can be rolled back, and role-based access controls who can change what.
Built for millions of calls
Scales with traffic, complexity and use cases, to millions of calls a month, while latency and cost stay low.
Cloud, private cloud or fully on-premises: a choice few voice AI platforms offer.
One person becomes a team of ten.
In Teneo10, AI is not a bolt-on. It is the natural way to build, review, deploy and improve your agents, so a small team keeps delivering at scale.
Tenea, your AI agent builder
Trained to the level of a human expert. Tenea is not a vibe-coding copilot: it helps you engineer high-quality agents, complete with testing and design reviews.
Mission Control
Your daily start at a glance: solution health, key usage metrics, and recommended actions.
AI Log Miner
While you sleep, it scans all the data for issues and opportunities. When your day starts, they are listed, with a proposed update for each.
AI Solution Reviewer
Reviews every update and the entire solution, and flags issues and opportunities with proposed fixes.
From newbie to ninja
Built-in AI experts work alongside your team every day, guiding and training each person to the level they want to reach.
Production-grade flows in minutes
Build safe, auditable hybrid flows without code, with your AI co-worker or the no-code editor. Expert-level quality, at a fraction of the time.
Easy to do right, hard to do wrong.
Four questions your board will ask.
Whose law controls the systems?
Teneo10 is built in Sweden and deployed where you require: cloud, private cloud, or fully in-country. Where every layer runs is scoped per deployment.
Can anyone switch off the model?
Facts never depend on the language model, and the model is replaceable, including with a European or local open-source one. You run the model you approve.
Who else processes my calls?
That is defined per deployment, and it can be kept entirely in-country, down to SIP, speech-to-text, text-to-speech and a local LLM.
Where does each layer actually run?
Where every layer runs is scoped per deployment, alongside the finite set of declared actions enforced at runtime. A full audit trail records every decision.
European by design: built in Sweden, deployed where you require, running the model you approve.
In production, at names you know.
Microsoft
91% of 120 million support calls automated in 2025, over 99% understanding accuracy, $30M saved a month
AT&T
80% of in-home tech support resolved with no human, about 1 million contacts a month, including logging into and reconfiguring the customer's router
Medtronic
Equipment issues resolved straight into ServiceNow, in a regulated medical-device environment
Medtronic runs on Teneo10; AT&T runs on the previous generation of the same architecture.
Cloud, private cloud, or entirely in your country.
We run full in-country stacks today, down to SIP, speech-to-text, text-to-speech and a local open-source LLM. Confidential compute available. ISO 27001 and SOC 2 Type 2.
CloudPrivate cloudIn-countryISO 27001SOC 2 Type 2
Türkiye
Deployed in two in-country data centres, nothing leaves the country.
How a project runs
One working session
90 minutes, one use case
We scope what it may do
The finite set of actions and where every layer runs
First flows in 2–3 days
Then integrations
Paced by your security reviews
Infrastructure and surrounding systems typically take 6–8 weeks.
A fixed price per minute.
Model the cost of the calls you want to automate before a line of code is written. No token surprises on long calls.
Bring one use case. Leave with a scope.
Book a 90-minute working session on one use case, or send us your brief and security parameters.
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