CASE STUDIES
Real Solutions. Real Results.
A1 BulgariaA1 Supercharges Customer Experience with Teneo-Powered AVA Chatbot, Achieving 71% Containment rate
A1 Bulgaria, a leading telecommunications provider, faced the universal challenge of managing ever-increasing volumes of customer inquiries.
Circle KCircle K
In collaboration with Teneo.ai, Circle K built and developed a highly complex and dynamic conversational solution that was capable of answering a diverse range of customer requests and questions in multiple languages. The company chose Teneo as it allows for unlimited scalability and flexibility to retail businesses looking to improve customer satisfaction, drive growth, reduce costs and increase sales.
CSGCSGi Estimates $39M of Projected ROI for Global Top 5 Tech Company by Implementing Teneo
As one of the top five technology companies in the world, the US-based multinational provides software, consumer electronics and business services to millions of people internationally.
MicrosoftMicrosoft: 120 million support calls, 91% automated
120 million support calls in 2025 · 91% automated · over 99% accuracy in understanding the request · $30M saved per month
HelloFreshHelloFresh Achieves Major Customer Satisfaction Success With Conversational AI Strategy
HelloFresh SE, headquartered in Berlin, Germany, is a public meal-kit company. It stands as the leading meal-kit provider in the United States and operates in 17 other countries.
MedtronicTransforming Patient & Clinician Support from Conversational IVR to Agentic AI
Discover how Medtronic modernized patient and clinician experiences across voice and digital channels with Teneo—evolving from early deterministic virtual assistants to secure, compliant agentic AI.<br><br>$<strong>6M Cost Saved • +36000 Agent Hours Saved • -37% Wait time • -55% Misrouted Calls</strong>
Škoda AutoŠkoda Auto uses Teneo to Drive European Growth
In a collaborative effort between Teneo.ai and ŠKODA AUTO a conversational solution has been developed and deployed across Europe in order to supercharge customer experiences and support the rapid growth and upscaling of ŠKODA AUTO’s digital engagement strategy.
SwisscomSwisscom Achieves Major Growth With Teneo Conversational IVR
In collaboration with Teneo.ai, Swisscom has built and developed a range of voice-based solutions, services and products to expand the company’s reach across the DACH region. Teneo is at the forefront of Swisscom’s contact center and is the first point of contact a customer has with the business across four languages.
TelefónicaTelefónica Implements Teneo Conversational IVR to Support Industry-Leading Contact Center Customer Experience
Telefónica Germany has set a new standard for success in the telecommunications industry with the launch of our Teneo Conversational IVR solution that has radically improved customer engagement via omnichannel user support.