Trust Center
Your data. Your country. Your rules.
Teneo runs where you need it to: in the EU, in your own cloud or fully inside your country. Your customers’ data and your AI stay under your control.
Four trust promises
Sovereign by design
Choose where every part runs, down to the phone line, speech recognition, voice and language model. We already run a complete in-country deployment for a major telecom operator.
Confidential by default
Customer data can be processed in confidential compute, sealed so that not even the cloud provider or Teneo can see it. Personal data is masked before any language model sees it.
You stay in control
Teneo is not tied to any one AI model. Swap the language model, including for a European or open-source one, without rebuilding. The AI can only take actions you have approved.
Certified and compliant
ISO 27001 certified across the whole company, with SOC 2 Type II reports, GDPR and a registered Data Protection Officer. Built in Sweden, under EU law.
Where your data lives
Pick the model that matches your rules. You can start in one and move to another.
| Question | Teneo cloud | Your private cloud | Fully in-country |
|---|---|---|---|
| Who runs it | Teneo | You or your cloud partner, with Teneo | You or a local partner, with Teneo |
| Where data is stored | Microsoft Azure, EMEA or US region | Your chosen region | Your country only |
| Language model | Your choice | Your choice | Local open-source model |
| Phone line, speech and voice | Teneo’s partners, in the EU or US | Your choice | All in-country |
| Typical for | Fast start, most enterprises | Banks, insurers, healthcare | Telcos, public sector, regulated markets |
Teneo cloud
- Who runs it
- Teneo
- Where data is stored
- Microsoft Azure, EMEA or US region
- Language model
- Your choice
- Phone line, speech and voice
- Teneo’s partners, in the EU or US
- Typical for
- Fast start, most enterprises
Your private cloud
- Who runs it
- You or your cloud partner, with Teneo
- Where data is stored
- Your chosen region
- Language model
- Your choice
- Phone line, speech and voice
- Your choice
- Typical for
- Banks, insurers, healthcare
Fully in-country
- Who runs it
- You or a local partner, with Teneo
- Where data is stored
- Your country only
- Language model
- Local open-source model
- Phone line, speech and voice
- All in-country
- Typical for
- Telcos, public sector, regulated markets
Example: for a major telecom operator in Türkiye, everything (phone line, speech, voice, language model and Teneo) runs in two in-country data centres.
Protected even while it’s being processed
Most cloud security protects data when it is stored and when it moves. Confidential compute also protects it while it is being used, inside a sealed area of the processor that nobody can look into, not the cloud operator and not Teneo. For regulated industries, that closes the last gap. Available as an add-on.
Answers you can check. Actions you approved.
- Facts don’t come from the language model. Balances, reference numbers and other critical values come from Teneo’s own controlled model, so they can’t be made up.
- Only approved actions. The AI can only do things from a list you have reviewed and approved.
- A full audit trail. Every conversation and every action is logged and can be reviewed.
- Tested before it goes live. Every change is tested before release and can be rolled back.
- Ready for the EU AI Act. Transparency, human oversight and record-keeping are built into the platform.
Certifications and documents
ISO 27001
SOC 2 Type II
GDPR
KVKK
Our SOC 2 Type II report, Data Processing Agreement, sub-processor list and full technical security documentation are shared on request.
Built to be around for the long run
You stay in control whatever happens. Teneo can run on your own infrastructure or in-country, the language model is replaceable, and your flows and integrations are documented and exportable. Source-code escrow is available for enterprise agreements.
Questions from your security or legal team?
Our security team answers security questionnaires and joins your reviews. Our Data Protection Officer handles privacy questions.
Need the detail for your security review? We share our full security documentation, SOC 2 report and DPA on request, usually within two working days.