TENEO AI - Online Privacy Notice
Teneo AI (‘’TENEO’’) is committed to protecting your privacy and ensuring the highest level of security for your personal information. This Privacy Notice explains the types of personal information we collect, how we use that information, who we share it with, how we protect that information and your legal rights. This Privacy Notice (“Notice”) applies to TENEO’ domain: teneo.ai, its subdomains, and any other services and features related to teneo.ai and its subdomains, which are described below (the “Domains”).
If you are a user of TENEO Services, Teneo.ai and any other services and features related to these products and subdomains, please check the applicable privacy policy here:
Please read the following carefully to understand our views and practices regarding your personal information.
WHO ARE WE?
For the purposes of the applicable data protection law, the Data Controller is Teneo AI AB, with registered office at Stureplan 15, 2nd floor, 111 45 Stockholm, Sweden, with organization number 556840-2076.
Th applicable data protection laws, shall include, but not be limited to the EU General Data Protection Regulation (2016/679) (‘’GDPR’’), the Data Protection Act 2018 and any other laws over which the European Commission has issued an adequacy decision.
This Privacy Notice covers all personal information processed by Teneo AI acting as a Controller (as described in the GDPR) which means information that (either in isolation or in combination with other information) enables you to be identified directly or indirectly. The process complies with the principles and rights contained in the GDPR.
WHAT DATA DO WE COLLECT AND HOW DO WE COLLECT IT?
We may collect information about you from the following resources:
Information we receive from you
We may collect personal information, such as your name, e-mail address, job title, telephone number, and all other personal information that may be provided by you. This personal information is provided to us when you:
- register on www.Teneo.ai or any subdomain (“our Websites”) to access our resources (such as white papers, case studies and webinars);
- create an account to access to the Partner Portal;
- create an account in our websites to use a functionality we make available;
- contact us.
Personal Data we collect or are furnished with from other sources
We may also collect information about you from other sources including third parties and from publicly available information. We may combine this information with Personal Data provided by you. This helps us update, expand, and analyze our records, identify new customers. The Personal Data we may collect from other sources includes identifiers, professional or employment-related information and commercial information. We collect such Personal Data from the following sources:
- Third party providers of business contact information, including mailing addresses, job titles, email addresses, phone numbers, LinkedIn URLs and custom profiles, for purposes of targeted advertising, delivering relevant email content, event promotion and profiling, determining eligibility and verifying contact information; and
- Another individual at your organization who may provide us with your personal information, which may include Personal Data, to the extent you consent to providing it and sharing it, for the purposes of obtaining services.
- When you visit our websites or use a functionality we make available, we may use cookies and other technologies to
automatically collect the following information:
- Technical information, including your IP address, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;
- Information about your visit and products you searched for;
Device data, for example the type and model of the device you are using, its operating system and version, its unique identifier, crash data (if applicable), and what settings you've enabled. Your device and software settings affect what information your device makes available to us; - Log data, which is automatically recorded by our servers based on data sent by your app or browser. This typically includes the date and time you visited, the browser or app version you used (and its settings), the URLs you came from and go to, your IP address and protocol, and how you used the functionality we make available;
- Cookie data, which comes from “cookies” (small data files stored on your computer or mobile device) and similar technologies. Cookie data helps us recognize you, remember your preferences, and learn more about you; some, but not all, cookie data is associated with the functionality we make available. You can use the Cookie Panel to disable them, but if so, you may be unable to get the most of our content, resulting in less efficient browsing. To learn more about our use of cookies, web beacons, and similar technologies, click here to read our Cookie Policy;
- Length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page.
HOW WILL WE USE YOUR PERSONAL DATA?
We process the following information | Purpose | Lawful grounds of the processing |
|---|---|---|
Name, email address, company, job title, country, phone number, industry | To verify your identity. To protect the security and integrity of our websites and functionality we make available. To contact you when necessary or appropriate. To assist you with your query. To provide you with the information requested. To make sure you can exercise your rights. | We may use your information in these ways as this is necessary for us to perform our contractual obligations towards you and we have a legal obligation to keep records of our contractual agreements. |
Other personal information you disclose when contacting us. | To respond to your comments and questions. To assist you with your query. To respond to your enquiries | We may process this information because it is necessary for us to perform our contractual obligations towards you. |
Information gathered using cookies and other technologies as described above. | You can check the purposes of using cookies in the Cookie Policy | We will process this personal data based in your consent for those purposes which are not inherent to the service. |
HOW DO WE STORE YOUR DATA?
We have implemented technical and organisational security measures to safeguard your personal information in our custody or control. Such measures include, for example, limiting access to personal information only to employees and authorised service providers who need to know such information for the purposes described in this Privacy Notice, as well as other administrative, technical and physical safeguards.
In using some of the functionalities we make available, you may come across links to websites and services operated by third parties. These third parties have their own privacy policies, which will apply to your activity if you click on the link or access their website or service. We do not accept any responsibility or liability for such external sites’ privacy and security practices.
We endeavour to protect our systems, sites, operations and information against unauthorised access, use, modification, and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We will only keep your personal data during the length of the agreement, to be able to deliver the services we agreed to. We will keep it as long as the applicable laws in conjunction with our Information Security Management System requires it. When none of the reasons above are met we will delete or anonymize all your personal data that we may hold, without prejudice of the exercise of your right to delete. Bear in mind we may not be able to accept your request if it makes impossible for us to deliver the service or contravenes a compulsory mandate by law.
WITH WHOM MAY WE SHARE YOUR PERSONAL INFORMATION?
Service providers: In some cases, we share your data with external service providers:
Communication tools: We may communicate with you via email.
Cloud tools: Where we will store any agreement you have in place with us.
Consent register: Where we store your consent and the information related to it.
Technical service partners: To obtain information about you once you have given us your consent.
While providing such services, these service providers may have access to your personal information. However, we will only provide our service providers with personal information which is necessary for them to perform their services, and we require them not to use your information for any other purpose. We use our best efforts to ensure that all our service providers keep your personal information secure. If you need more details about our Service providers, please contact us using the details below.
Third parties required or permitted by law: In certain circumstances, we may be required to disclose or share your personal information in order to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, regulators, government agencies or to judicial or administrative authorities).
We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, matters of national security, law enforcement, to enforce our contracts or protect your rights or those of the public.
Third parties connected with business transfers: We may transfer your personal information to third parties in connection with a reorganisation, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Notice.
We will not sell, trade, or rent your personal information to third parties.
If you are a resident in the European Union, be aware that by continuing to use some of the functionalities we make available, some of your personal information may be transferred to and processed outside of the European Union, by us, our affiliates and our service providers. We take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Notice, national data protection laws and the General Data Protection Regulation (EU) 2016/679 requirements for data transfers outside the European Union, by using tools such as Standard Contractual Clauses, Adequacy Decisions, International Treaties and, of course, your consent. If you have any questions, please contact us at the details set out below.
Teneo AI group entities: we may share your information with our entities located in the European Union and which are legally bound by GDPR. Furthermore, TENEO operates within a ISMS which guarantees the same security standard to all European and non-European companies for the purpose of information security and GDPR.
NAME | ACTUAL LOCATION OF THE PROCESSING |
|---|---|
Teneo AI AB | Sweden |
Teneo AI EMEA AB | Sweden |
Artificial Solutions Iberia, S. L. | Spain |
Artificial Solutions Germany GmbH | Germany |
Artificial Solutions B.V. | Netherlands |
WHAT ARE YOUR DATA PROTECTION RIGHTS?
You have the following rights:
- Access the information we hold about you. We’ll usually share this with you within 30 days of you asking us for
it. With some of the functionalities we make available you can also ask '‘what do you know about me
'’ to see an overview of your account.
- Correction or deletion of the information we hold about you. If your information is incomplete or inaccurate, or you would like us to delete your information, please contact us using the details set out below. Unless we need to retain such data to comply with a legal obligation or to establish, exercise or defend legal claims. Bear in mind we cannot warranty accuracy of your personal data unless you provide us with the correct information.
- Restriction of our processing of your personal information. You can do this where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a particular purpose, or because you do not want us to delete it.
- Portability. You can ask for the personal information we hold about you to be provided in a structured, electronic format, and sent to another data controller where it’s technically feasible, where this is (a) personal information which you have provided to us, and (b) we are processing that data on the basis of your consent or to perform a contract with you.
- Right to object. Where the legal justification for our processing of your personal information is our legitimate interest, you can object to such processing on grounds relating to your particular situation. We will stop processing your data unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.
- Right to withdraw consent. If you have consented to our processing of your personal information, you can withdraw your consent at any time, free of charge This includes cases where you wish to opt out from marketing messages that you receive from us.
You can make a request to exercise any of these rights in relation to your personal information by sending the request by mail to our group DPO, María Carrillo at Stureplan 15, 2nd floor, 111 45 Stockholm, Sweden, or by email to LegalCompliance@teneo.ai.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. If you are based in, or the issue you would like to complain about took place, in the EEA, please click here for a list of local data protection authorities in the other EEA countries. If you are based in the UK or Switzerland, your local data protection authorities are the UK Information Commissioner's Office and the Swiss Federal Data Protection and Information Commissioner.
CHANGES TO OUR PRIVACY POLICY
This Privacy Notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.
We reserve the right to change our Privacy Policy from time to time. If we add any different purpose of those included here, we will notify you and ask for your acceptance. If we decide to do any other changes to this Policy, we will update it directly in our websites.
HOW TO CONTACT US
If there are any questions or concerns regarding this Privacy Notice, please contact our DPO as follows:
- by email: María Carrillo, LegalCompliance@teneo.ai
- by post: Teneo AI, DPO, María Carrillo, Stureplan 15, 2nd floor, 111 45 Stockholm, Sweden.