1. Eligibility for Referral Bonus

Referral Partners must submit referrals according to the referral process agreed between the parties during the negotiation process and ensure compliance with applicable requirements.

Referrals must be approved by Teneo.AI and lead to successful agreements between Teneo.AI and the referred prospect. 

2. Bonus Calculation and Payment

Referral bonuses are based on the first-year SaaS Subscription fee derived from the referred prospect's agreement with Teneo.AI, explicitly excluding any SaaS Consumption fees.

Payments will be processed within forty-five (45) days of the close of the applicable quarter in which the referral is successfully converted. 
 
The referral bonus percentage is set at 5% of the first-year SaaS Subscription fee derived from the referred prospect's agreement with Teneo.AI. 

3. Limitations

Referral bonuses will not be applicable if the referred prospect does not agree to the SaaS Subscription fees in their agreement with Teneo.AI or where the referred prospect has already been engaged by Teneo.AI or its affiliates. 
 
Additionally, prospects that are affiliates of the Referral Partner are excluded from eligibility for referral bonuses. 
 
Teneo.AI reserves the right to excluded from eligibility for referral bonuses where the referred prospect has already been referred to Teneo.AI through another partner. 

4. Refunds

Referral bonuses may be subject to refunds under the following condition:

• If Teneo.AI mistakenly processes a referral bonus payment.

Teneo.AI reserves the right to offset refundable amounts against any future payments to the Referral Partner or to issue an invoice for the refundable amount, payable within 30 days of issuance. 

If Teneo.AI is facing issues with the collection of the payment, the Partner must collaborate and assist Teneo.AI during the collection process.

Teneo.AI reserves the right to amend this module upon prior written notice to Referral Partners.