the ebook for modern contact centers
The Future of Customer Experience with Generative AI
The last decade has witnessed a dramatic shift in customer expectations. Today's consumers demand instant, accurate, and personalized responses. Traditional contact centers, with their limited scalability and dependence on human agents, often struggle to meet these heightened expectations, especially during peak times.
Enter AI. With its ability to process vast amounts of data at lightning speed, AI offers the promise of instant, accurate, and personalized customer interactions.
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What Is Covered
in This E-book?
In this handbook, we explore the benefits of Generative AI holds immense promise for revolutionizing the contact center landscape. However, like any transformative technology, it comes with its set of challenges.
For businesses to truly harness its potential, they must first understand and navigate these complexities. Continue reading and start your Generative AI journey with us.
The Chapters
Chapter 1: The AI Revolution in Contact Centers
- The Rise of AI in Customer Service
- Teneo: Leading the AI Revolution
- Visual: Evolution of AI in Customer Service
Chapter 2: Navigating the Complexities of Generative AI in Contact Centers
- Understanding the Intricacies of Generative AI
- Striking the Right Balance with Consistency
- Cost vs Revenue
- Tailoring AI to Your Brand's Voice
- Visual: Training and Customizing Generative AI Models
Chapter 3: The Art of Orchestrating Generative AI
- Why AI Orchestration Matters
- Teneo: The Maestro of Orchestration
- Behind Teneo's Orchestration Magic
- Visual: Teneo's Orchestration Process
Chapter 4: Teneo's Unwavering Commitment to Data Security
- Teneo's Data Protection Measures
- Visual: Teneo's Data Security Measures
Chapter 5: Agent Connect: Unlocking Advanced Customer Experience Analytics with TLML
- What is TLML?
- Accuracy Booster
- What Sets Teneo Apart?
- Key Benefits of TLML
- The Future of Agent Engagement
Chapter 6: How to Select a Vendor for Generative AI
- Agnostic Approach
- Unparalleled Control
- Accuracy Par Excellence
- Optimized Operations with AHT and FCR
- Effective Containment and Deflection
- Teneo's USPs
The Power of OpenQuestion
We help high-growth companies like Telefonica, HelloFresh, Skoda and Swisscom find new opportunities through AI conversations.
Interested to learn what we can do for your business?