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Conversational AI – A Template Guide for Your RFI, RFQ, and RFP

Conversational AI RFI, RFQ, and RFP template based on hundreds of requests. We at Teneo.ai have gathered the essential questions leading brands ask when requesting an RFI in Conversational AI. Utilize our template to cover all pertinent questions and answers, ensuring your needs in Conversational AI are thoroughly addressed.

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Download RFI Template

Fill the form and we will send you the excel file of our Conversational AI RFI Template.

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Teneo.ai conversational AI RFI Template

Conversational AI - RFI Template

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Conversational AI RFI Questions and Answers

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Access the complete list containing more than 70 answers

Since the launch of Teneo, we have deployed hundreds of solutions. 

One of the Global Tech Giants is handling about 20 million phone calls per year. Telefonica Germany is another large customer handling about 12 million conversations per year. 

Teneo stands as the leading conversational automation platform in the enterprise sector, specializing in the creation of sophisticated, interconnected conversational automation systems. Our global customer base spans a diverse range of industries, including insurance, banking, automotive, utilities, retail, fast-moving consumer goods, pharmaceuticals, and consumer goods, among others. By elevating the Transactional Net Promoter Score (NPS) by 18 points, Swisscom has not only solidified its commitment to customer satisfaction but has also underscored the efficacy of conversational automation in fostering trust and loyalty. Operational Excellence: With over 9 million calls annually managed through our platform, we've demonstrated substantial operational scalability and efficiency. This has not only optimized resource allocation but also reduced overhead costs, contributing to a leaner, more agile operational model.Telefónica's collaboration with Teneo.ai signifies a milestone in CX innovation. Handling nearly one million voice-based and 200,000 text-based customer interactions monthly, we've set new standards in responsiveness and customer satisfaction. This not only aids in retaining customers but also plays a pivotal role in acquiring new ones and launching new products. The tangible improvements seen by our clients, such as a 6% increase in IVR resolution rate and handling over 900K monthly calls, underscore the platform's impact on operational efficiency and customer satisfaction. Our success stories, exemplified by Swisscom and Telefónica, highlight the transformative potential of our technology in redefining industry standards and achieving remarkable business outcomes. 

Teneo are designed to be industry-neutral, offering an ideal choice for any organization aiming to engage with individuals more naturally. With its comprehensive intent collections and ready-made solutions with connectors tailored for different sectors, Teneo facilitates a swift initiation into successful conversational AI projects. Offloading human resources to focus on more human centric tasks leaving the majority to the digital agent. Help offloading voice contact center staff, not by trying to redirect to chat, but to manage the calls in CAI-voice channel. 

Teneo is a versatile conversational automation platform designed for crafting sophisticated, integrated virtual agents for both customer and employee services across chat and voice channels in the enterprise sphere. It empowers business users to design conversations that closely mimic human interactions through its graphical conversation editor. This tool leverages the capabilities of the Teneo Natural Language Understanding (NLU) technology in a user-friendly format, eliminating the necessity for coding. We operate in a combined model where Teneo can be trained to both manage structured business logic as well as using LLM and Generative AI to best serve the counterpart (End-client or agent). 

Teneo is tailored for users without a technical background, providing an extensive array of tools for building conversations, training in Natural Language Understanding (NLU) and integrating with third-party services, all which demand little to no programming skills. This ease of use extends to back-end integrations, thanks to a variety of pre-built options that eliminate the need for custom development. Teneo includes its own Copilot features, designed to assist users in developing and deploying solutions without coding. 

No, Teneo does not limit commercially any of these items, it can be categorized as a fully ‘Enterprise license’. Buy once, deploy anywhere.

The product is licensed as a whole, with all the modules included.

There are no inherent limitations or restrictions on the types of solutions that can be built with Teneo. It is a highly flexible and customizable platform that can be used to build a wide variety of conversational solutions. 

Teneo enhances the productivity of live agents through its intelligent agent handover system, which meticulously extracts and consolidates crucial contextual details about a caller before the transfer. This ensures agents receive a comprehensive briefing, equipping them to promptly and effectively address the caller's needs. Such a streamlined process fosters a more tailored and engaging interaction for the caller, while also conservatively utilizing the agent's time. Access to vital information at the call's onset—including user ID, sentiment analysis, geographic location, local time zone, and the specific reason for the call—enables agents to offer focused support and expediently resolve issues. This approach boosts efficiency and significantly enhances the overall quality of customer service.

Teneo boosts the efficiency of data analysts by leveraging its Query Language (TQL) to access detailed information captured during interactions. This capability allows for the seamless integration of conversational data into BI tools like PowerBI and Tableau, offering analysts a powerful tool for visualization and analysis. Users can collect information comprehensive call analytics solution, unlocking a wealth of information traditional IVR systems struggle to provide. Fine-grained detail of each step taken during a conversation allow you to pinpoint where customers struggle, what processes can be improved, how successful your customer interactions are as well as identify areas for future extension.

Teneo improves productivity for users by utilizing an optimization loop, which involves using real-life conversational data to refine and improve your bot and RAG implementation. By analyzing user data and making enhancements to the bot, Teneo is able to continuously improve its performance and ensure that it is meeting the needs of its users. Additionally, by optimizing classes, Teneo's intent classifier model is improved, which enhances the bot's ability to correctly identify and respond to user inquiries. This results in a more efficient and effective conversational experience for users, ultimately improving their productivity.

Teneo can be easily scaled up or down to meet changing business needs. Teneo's scalability is due to its flexible architecture and cloud-based infrastructure, which allows for easy scaling of resources. As business needs change, Teneo can be quickly scaled up or down to meet these needs, without the need for significant changes to the underlying system. Additionally, Teneo's modular design allows for easy customization and integration with other systems, further enhancing its scalability and adaptability to changing business needs. Overall, Teneo's scalability makes it a flexible and powerful solution for businesses of all sizes and needs. 

Teneo's natural language understanding (NLU) outperforms other top competitors in accurately identifying user intent. In a test conducted by Cyara using the Banking77 dataset, Teneo achieved a remarkable 95% accuracy rate. This result significantly surpasses its nearest competitors, who scored 89% and 80%. Additionally, Teneo's user-friendly interface is designed for ease of use, even for those without technical expertise. It enables users to train the system with real-life examples, utilizing advanced machine learning and Teneo's Language Modeling Language (TLML). This combination leads to exceptionally accurate recognition of user intent.

Teneo enhance their comprehension by incorporating any misinterpreted phrases into their existing machine learning intent records, subject to user confirmation. Also, Teneo has an optimization loop which enables platform users to review and amend any misunderstood inputs to improve the accuracy of the machine learning intents. Users can effortlessly use previous conversation to increase and optimize the NLU. 

Yes, a machine classifier is included with Teneo. Together with a native connector with Azure Conversational Language Understanding (CLU).

Teneo can be integrated with external language processing tools and software. There is no limit as these tools may be used to augment or replace existing platform functionality.

Teneo supports 86 languages, including English, German, Spanish, and Chinese but also others like Danish, Japanese, Korean, Dutch, Finnish, French, Italian, Norwegian, Polish, Swedish, and Portuguese. What sets Teneo apart is its native support for each language, which goes beyond mere automatic translation. This native support involves dedicated custom input processors tailored to each language, encompassing specialized rules and linguistic nuances. Such thoroughness includes the incorporation of part-of-speech (POS) and named entity recognition (NER) taggers, ensuring a deep understanding and accurate processing of language-specific characteristics. Moreover, Teneo allows the creation of output messages in any of these languages and offers the capability to integrate external translation services within conversation flows, further enhancing its linguistic versatility and global applicability.

Yes, with an Accuracy Booster. Teneo includes a complete language ontology, Teneo Linguistic Modeling Language (TLML). TLML can be applied as an additional layer over probabilistic methods to increase accuracy to as much as +95%. In a recent test done by Cyara on Banking77 dataset. Teneo outperformed its competitions by large margins. With Accuracy Booster, we can cater for the errors in STT and reach the same numbers as for chat.

Yes, Teneo can integrate with any LLMs and RAG models just as it can with any external service that allows interface via modern methods such as web services, allowing access to any functionalities provided such as classification, sentiment analysis, dynamic answer creation, etc.

Yes, Teneo allows implementation of FrugalGPT methodology such as cascading LLMs or answer caching which can reduce costs by up to 98%. 

Teneo implements robust PII anonymization protocols and adheres to ISO-certified security standards. By doing this, you can mask sensitive data before it is sent to the LLM, ensuring that no data is exposed to external tools, where the functionality of the AI solution is not affected. This ensures the safety and integrity of AI outputs and the protection of customer data.

Teneo’s ability to generate personalized responses based on an individual’s unique experiences and circumstances sets it apart from other LLMs. This customization is particularly important when dealing with LLM hallucinations, as it allows for a tailored approach that addresses the specific needs of each user.

Yes, Teneo has pre-built connectors for RAG implementations with for example, Azure OpenAI and Amazon Bedrock.

Performance can be captured in Teneo Inquire by using Teneo Query Languages. Teneo provides connectors to both PowerBI and Tableau, together with the possibility for any other BI tool, to be able to export data to those systems.

Teneo features an integrated project analytics dashboard that showcases essential bot metrics to users on the platform. Additionally, conversation data can be accessed with APIs, allowing for the export of live conversation data to external visualization tools like Tableau and Power BI.

Teneo offers comprehensive logging that tracks all communications to and from the platform. Moreover, Teneo has its own Teneo Query Language which can be used to tailor and meet the specific needs of each client.

Log data retention is determined in consultation with each customer and can be changed. At the end of the retention period, data is destroyed. Data may be transferred to the customer if desired.

Yes, all the Teneo log data can be accessed through TQL (Teneo Query Language), a language like SQL to make things easier. Teneo provides connectors to both PowerBI and Tableau, together with the possibility for any other BI tool, to be able to export data to those systems.

Yes, log data is encrypted, and customers may, at their discretion and for no additional cost, manage keys themselves.

Yes, Teneo allows users to export your data.

Yes, Teneo and Teneo OpenQuestion works with both voice and chat.

Yes, Teneo allows integration with any Contact Center Platform, whether native or SIP-based. Pre-built and native connectors are available for major platforms own library and assistance is provided for integrating with others, including custom-built solutions.

Yes, Teneo OpenQuestion is a cloud based IVR plug-in for call routing and contact center automation that understands and improves customer intent recognition to 95-100%. Reduces call misrouting by 90%. Teneo OpenQuestion allows users the option to be connected directly with a support agent, a live person who can step into the conversation and provide assistance manually, eliminating the need for the user to switch communication channels.

Teneo OpenQuestion can be tailored to pass along a summary of the conversation transcript, conversation data, information from an CRM, and user profile information when transitioning to a support agent.

Yes, Teneo OpenQuestion allows for both regular and scheduled callbacks.

Yes, outbound calls can be made with Teneo. Whether you're looking to initiate client outreach, conduct surveys, or facilitate communication with stakeholders. Whether it's a single call or a high-volume campaign where Teneo has proven to be able to handle over 20 million of conversations per year.

There is no additional Teneo charge to integrate with Contact Center Platforms, or any other external system. Teneo offers the flexibility to integrate any integration and Generative AI model, at anytime. With Teneo's Open Architecture, you're always equipped with the best integration for your specific needs.

External systems can be integrated within flows in a natural way, with modular blocks that can be incorporated at any stage. This also decouples backend systems from business processes, allowing you to easily swap out systems without needing to rearchitect and rebuild your solutions. 

Yes, Teneo constantly analyses your solution, providing a list of potential issues and visual cues within the design components highlighting problems that may arise. 

With Teneo, you can deploy your initial basic virtual agent quickly and effortlessly just by logging in and a few clicks. This simplicity is made possible through in-tool templates and guided user journeys, which show newcomers how to begin. For those seeking more sophisticated conversational dynamics and backend integrations, these can be developed and customized from scratch, with the ability to deploy agents across various channels in just a few hours after creation. 

Yes, Teneo has introduced the innovative enterprise Copilot, helping your developers and trainers to quickly build your solutions leveraging your existing knowledge base. 

Teneo automatically handles unexpected user inputs which might interrupt an ongoing process. Teneo will automatically look for a response to the unexpected query as well as automatically resume the ongoing process. You further have complete control over how often the user may interrupt, helping avoid unwanted infinite loops. 

Yes, Teneo uses state of the art architecture based on Azure Kubernetes Services. 

Yes. Teneo also allows you to restrict code migration, ensuring development code is not accidentally promoted to production. 

Teneo scales automatically, both up and down, in response to changes in load. 

As Teneo scales horizontally by adding additional container pairs, there is no limit to the load which may be handled. Note we do place limits on scaling to protect both ourselves and our customers from malicious behavior. Whether you're anticipating moderate growth or expecting millions of API calls, Teneo has proven to handle over 20 million conversations per year and is designed to support your expansion effortlessly, providing the flexibility and resilience required to thrive in dynamic environments. 

Teneo integrates with external services through native connection, typically RESTful webservices. Integrations are centrally managed and can be used and reused at any point in a conversation. Integrations can also be packaged as libraries for easy reuse across multiple solutions. 

All 50+ Teneo connectors are open source and available via Artificial Solutions' GitHub, where you may fork them to provide your own customizations. 

Teneo can be integrated with virtually any channel, both voice and text. Prebuilt connectors are also available and can be found on Artificial Solutions' GitHuband SDKs are available as well for integration, for example, within your own app, call center and website. 

Teneo provides SDKs for most common platforms including JavaScript, Node.js, Android and iOS. 

Teneo is a 100% Java product and supports both Groovy and Java for development. 

Yes, Teneo's standard SLA is actually 99.+95%. 

Yes, a higher SLA may be contracted at additional cost. 

There are no additional costs for support and maintenance.  

Yes, Teneo supports zero-downtime updates. 

Teneo encrypts all data at REST. You also have the option to bring-your-own-key (at no additional cost), encrypting log data with keys you manage meaning only those with whom you share the keys have access. 

Yes, Teneo supports a Confidential Computing add-on, encrypting data in use and providing a further level of security, ensuring even one with access to the physical hardware is unable to view the data. 

Yes, both Teneo and Artificial Solutions are GDPR compliant. 

Yes, Teneo includes integrated versioning of not just the solution itself, but also all individual objects within the solution with version flags. This also allows rollback at a unit and system level. 

Each object within a solution has individual versioning, allowing you to easily rollback if needed. Teneo also supports marking code with stable flags, indicating it has been fully tested and ready for promotion to production, allowing you to continue working on future springs without worrying about changing stable code. The solution is also versioned, allowing you to quickly rollback to a stable version as well as clearly identify what was deployed at any time. While saving a change, users can also add a comment informing the others with additional context between each change. 

Yes, Teneo implements a microservices architecture, exposing individual functionality via APIs. This includes deployment, allowing you to integrate into your existing deployment process using tools such as Jenkins. 

Yes, Artificial Solutions is certified in the ISO-27001.

Yes, an SOC2 report is available on demand. 

Yes, Teneo supports zero downtime deployment. New releases are deployed to new containers to which new conversations are routed, while ongoing conversations continue. Only once all sessions have ended, is the older version destroyed. 