Definition: The agent desktop is a computer interface or software used by agents to manage their interactions with customers, including call routing, customer information, and call scripts.
Why is an Efficient Agent Desktop Important?
An efficient agent desktop can significantly improve agent productivity and customer satisfaction by providing a unified view of customer interactions.
How to Measure the Efficiency of an Agent Desktop?
Efficiency can be measured by looking at metrics like average handling time, first call resolution, and agent satisfaction.
How to Improve the Efficiency of an Agent Desktop?
Integrating AI-powered tools like OpenQuestion can streamline workflows, provide relevant customer information, and improve the efficiency of the agent desktop.
Enhancing the Agent Desktop with OpenQuestion
OpenQuestion can be integrated with the agent desktop to provide real-time customer insights, reducing handling time and improving customer satisfaction.