Blog / Events, Generative AI
Webinar on demand: AI Revolution in Customer Care: Optimizing Contact Centers with Generative AI
We are excited to announce our upcoming webinar, “AI Revolution in Customer Care: Optimizing Contact Centers with Generative AI,” hosted by industry experts Dave Vernon, Sr. Solution Architect at Cyara, Christoph Börner, Senior Director Digital at Cyara, and Chris McManus, VP Global Channels at Teneo.ai.
Learn about the transformative impact of Generative AI and Large Language Models (LLMs) on customer interactions in contact centers.
Outline
00:00 intro
04:00 How do you see Generative AI and LLMs shaping the future of customer experiences in contact centers?
14:00 What are the main challenges and concerns CX leaders should be aware of when adopting Generative AI?
27:00 Poll results
33:00 How do people get started in Generative AI?
43:00 What are the upcoming trends in Generative AI?
50:00 Questions & Outro
Find our future webinars and events here!