Managing customer interactions efficiently is a top priority for enterprises handling millions of calls monthly. Voicebot technology is transforming customer service by reducing costs to under $0.40 per call compared to the industry standard of $6 while driving significant improvements in First Call Resolution (FCR) rates.
At Teneo.ai, we deliver a platform that outpaces competitors in the industry, leading accuracy, scalability, and affordability. Designed for enterprises, Teneo.ai empowers businesses to reduce operational costs, minimize follow-up calls, and enhance customer satisfaction (CSAT).
Why Voicebots Are Essential for Enterprises
Traditional customer service systems face growing challenges:
- Skyrocketing Costs: Live agent interactions average $6 per call, making scaling unsustainable and very costly.
- Low FCR Rates: Unresolved issues lead to repeat calls, eroding customer trust and profits.
- Limited Scalability: Managing high call volumes without automation strains resources, especially during peak seasons like Black Friday and Christmas.
Voicebots solve these issues by providing:
- Cost Efficiency: Automating routine queries at a fraction of the cost.
- Enhanced FCR: Accurate routing and context-aware resolutions improve first-contact success.
- Scalability: Seamlessly handles millions of interactions across languages and channels.
Why Teneo.ai Leads the Pack
At Teneo.ai, we’ve redefined voicebot technology with unmatched conversational AI. Our proprietary Teneo Linguistic Modeling Language (TLML™) combined with Generative AI delivers human-like interactions and industry-leading 99% NLU accuracy.
Key Features of Teneo.ai
- Best-in-Class NLU: Achieves 99% accuracy (BANKING77 benchmark), outperforming every competitor in the market like Dialogflow (76%) and IBM Watson (81%). Multilingual capabilities across 86+ languages ensure global applicability.
- Unmatched Flexibility:Seamlessly integrates with existing systems, including Genesys Cloud, NICE, Cisco, Amazon Connect, and Nuance. Fully customizable workflows adapt to your specific business needs.
- Proven Scalability: Handles millions of calls monthly while maintaining cost-efficiency and accuracy.
- Fast, Seamless Migration: Transitioning from Nuance? Teneo’s ACCelerator Pack ensures deployment in under 60 days, minimizing operational disruptions.
How Teneo.ai Drives Affordability and FCR Improvement
- Automation Efficiency: Automates 100% of Level 1 queries and 50% of Level 2 queries, cutting costs to under $0.40 per call compared to $6, making a saving of $5.60 per call.
- FCR Optimization: Context-aware routing and resolutions achieve FCR rates exceeding 95%, reducing repeat calls by 30%.
- Real-World Results: A leading telecom provider using Teneo.ai reported:
- 95% FCR
- $62M in annual savings
Teneo.ai vs. Competitors
Google Dialogflow
- Strength: Flexible APIs for in-house customization.
- Teneo Advantage: Higher accuracy (99% vs. 76%), Better enterprise support and higher resolution rates for complex, multilingual queries.
IBM Watson Assistant
- Strength: Solid NLP capabilities for mid-sized use cases.
- Teneo Advantage: Higher accuracy (99% vs. 81%), Faster adaptability with proprietary TLML™, reducing follow-up calls more effectively.
How Teneo Improves Customer Experience
- FCR to CX Correlation: Studies confirm a 1:1 relationship between FCR and CSAT—every 1% increase in FCR boosts satisfaction by 1%.
- Proactive Solutions: Predictive workflows anticipate needs, solving problems before they escalate.
- Reduced Handling Times: Teneo-powered voicebots cut handling times by 30%, freeing resources for complex tasks.
Conclusion
In 2025, enterprises need voicebot tools that balance affordability, scalability, and conversational intelligence. Teneo.ai leads the market with its proven ability to lower costs, enhance FCR rates, and deliver exceptional ROI.
Ready to Revolutionize Customer Support?
Schedule a demo with Teneo.ai today to discover how our platform can transform your contact center operations, save millions, and elevate customer satisfaction.