In 2025, enterprises handling millions of customer interactions face a dual challenge: managing costs while delivering seamless, accurate resolutions. The ideal Voice AI solution addresses both, reducing call handling costs to under $0.40 per call while achieving industry leading First Call Resolution (FCR) rates of 95% or higher.
At Teneo.ai, we have redefined what’s possible with Voice AI, offering the market’s most advanced platform with Agentic AI for cost-efficient, scalable, and highly accurate automation. Backed by benchmarking data, Teneo consistently outperforms competitors in accuracy, adaptability, and customer satisfaction metrics.
Why FCR Matters in Voice AI
First Call Resolution (FCR) isn’t just a metric—it’s a cornerstone of effective customer service. Every 1% increase in FCR correlates to a 1% increase in Customer Satisfaction Score (CSAT), making it critical for customer retention and operational efficiency.
However, achieving high FCR rates is often hindered by:
- Inaccurate Intent Recognition: Leading to misrouted calls and unresolved issues.
- Limited Multilingual Support: Restricting accurate service for global customers.
- Inconsistent Scalability: Struggles with handling high call volumes efficiently.
Voice AI addresses these challenges by offering human-like interactions, intent-based routing, and real-time resolutions.
Teneo.ai: The Best Voice AI Solution for 95% FCR Rates
Why Teneo.ai Stands Out:
Teneo.ai delivers unparalleled accuracy, affordability, and scalability, making it the leading choice for enterprises seeking to improve FCR while reducing costs.
Key Features of Teneo.ai
- Best-in-Class Natural Language Understanding (NLU): Achieves 99% accuracy (as proven by the BANKING77 benchmark), surpassing competitors like Dialogflow (76%), and IBM Watson (81%). Provides human-like interactions for complex queries.
- Global Language Support: Operates across 86+ languages, ensuring consistent, accurate service for diverse customer bases.
- Proactive Resolutions: Uses advanced AI to anticipate customer needs and resolve issues during the first interaction, driving FCR rates to 95% or higher.
- Scalable Automation: Handles millions of calls monthly without sacrificing accuracy or speed.
- Cost Efficiency: Automates up to 100% of Level 1 queries and 50% of Level 2 queries, cutting costs to under $0.40 per call.
Real-World Results
A leading global telecom provider deployed Teneo.ai and achieved:
- 95% FCR
- 30% reduction in repeat calls
- $62M in annual savings
How Teneo.ai Outperforms Competitors
Dialogflow
- Strength: Developer-friendly APIs for customization.
- Teneo Advantage: Superior FCR rates and multilingual capabilities make Teneo ideal for global enterprises.
Amazon Lex
- Strength: Seamless integration with AWS tools for simple use cases.
- Teneo Advantage: Benchmarked at 99% NLU accuracy, Teneo significantly outperforms Lex’s accuracy, reducing follow-up calls and improving cost efficiency. In addition, Teneo has its own Accuracy Booster for Amazon Lex.
IBM Watson Assistant
- Strength: Strong NLP features for mid-sized businesses.
- Teneo Advantage: Teneo’s scalability and customization make it a better fit for enterprises handling millions of interactions monthly.
How Teneo Achieves 95% FCR Rates Under $0.40 Per Call
1. Enhanced Intent Recognition
- Accurate understanding of customer queries ensures the right resolution on the first attempt.
- Benchmark data confirms Teneo’s unmatched accuracy across domains.
2. Adaptive AI Learning
- Real-time feedback loops continuously improve the platform’s resolution capabilities.
3. Proactive Escalations
- Seamlessly integrates with live agent support when necessary, transferring full context to avoid redundancy.
4. Comprehensive Workflow Automation
- Automates complex interactions, freeing agents to focus on value-added tasks.
Example:
A retail enterprise using Teneo.ai automated 70% of customer queries, improved FCR by 30%, and cut call handling costs by 90%.
Why Enterprises Choose Teneo.ai
Teneo.ai stands apart as the most advanced Voice AI solution for enterprises:
- Unmatched Accuracy: Achieves industry-leading NLU benchmarks (99%).
- Cost Efficiency: Reduces costs to under $0.40 per call compared to $6, delivering significant ROI.
- Global Scalability: Seamlessly handles millions of interactions across channels and languages.
- Seamless Integration: Works with platforms like Genesys, Amazon Connect, Avaya, NICE, Cisco, and legacy systems like Nuance.
Conclusion
In 2025, the right Voice AI solution can transform your contact center by delivering cost efficiency, scalability, and exceptional customer satisfaction. Among the top solutions, Teneo.ai stands out for its unmatched accuracy, global adaptability, and proven ability to achieve 95% FCR rates while cutting costs to under $0.40 per call.
Ready to Revolutionize Your Contact Center?
Schedule a demo with Teneo.ai today and discover how we can help you save millions while delivering unparalleled customer experiences.