Anne Jenkins is a leading technology consultant who has operated across the European tech-sector for over 20 years. However, like many of today’s innovators and industry-leading figures, her early life did not offer an indication that tech was the industry for her.
“I studied English Literature at University and when I finished my degree, I had no idea what to do,” says Anne.
But like many of the individuals to have featured as part of the #AiAllies initiative from Teneo.ai, Anne learned how to forge her own unique path into the tech sector, which helped to provide a wealth of skills and valuable experiences along the way.
The Beginning of a Passion for Tech
“I grew up around technology and my dad worked in IT, so there were always computers around at home. I remember the ZX Spectrum 48k being a particular model I enjoyed playing with and programming small things. That was what first sparked my interest with technology and that same interest has played a big role in my career.”
Following the completion of her degree, Anne took an approach to finding work that most graduates can relate to.
Starting a Career in Tech
“I applied to anything and everything! Even though, I didn’t have a particular role or industry in mind, I just casted the net out. I received an offer from Accenture and just thought ‘why not?’ It also helped that I could take a year out before starting and spent a year doing whatever I wanted. Most of my friends went travelling around the world – I thought it would be cooler to do my Master’s in medieval literature!”
For nearly four years, Anne worked in different departments at Accenture where she learned about the various uses of technology and their application across businesses.
“I was able to figure out what I wanted to do and really enjoyed going to Chicago to learn about programming and basic coding – that is when I fell in love with that side of technology, which was a total 180 for me. I really enjoyed the process and because I had strong linguistic skills, I think it made a lot of logical sense to me. It’s a total fallacy that you need to be good at mathematics to be good at coding – it’s about thinking logically.”
After spending a number of years learning her trade and perfecting her skills, Anne spent time working at The University of London and for another tech company called ALFA [formerly CHP Consulting].
“ALFA was a great opportunity and a lot of fun. They didn’t care about what I had studied or what my exact background was, all they cared about was whether I was bright and a quick learner. I got the opportunity there to experience every stage of the software development lifecycle, in a variety of different roles.”
Becoming Part of Valcon
Fast-forwarding 15 years, Anne has amassed a wealth of experience across various roles in the European tech sector. Today, she is part of the Valcon Group, a prominent European data, technology, and consulting firm. One of her primary areas of interest is Conversational AI (CAI), a technology that’s increasingly becoming an integral part of the online customer experience.
“I’m genuinely passionate about the possibilities that CAI and intelligent automation can offer,” she says. “There are incredible tools like Teneo that allow you to build complex, feature-rich solutions. They connect businesses and consumers in ways no other technology can. The whole automation tech ecosystem has advanced significantly in the last five to ten years. Just look at the development of Optimal Character Recognition or Natural Language Processing. Being able to connect everything through APIs is a great help too. Unfortunately, adoption is slow, and the quality of implementations in the wider world varies.”
As a result, she continues, “Many high-profile voice bots aren’t that great. This makes many senior managers at global businesses nervous and skeptical about the technology. There is expertise in designing and implementing it well, which explains the variable quality out there. But if those decision-makers could only see what good looks like, they wouldn’t think twice about using it. Also, many of the businesses that are using Conversational AI are not making the most of it. It’s like using a Rolls Royce to drive around the corner to the shops!”
Showing the Way for Women in Tech
Throughout her career, Anne has enjoyed the support of men. A male colleague in one role even encouraged her to step into management. This has had a significant impact on her success.
However, like many other long-time women in tech, she’s had a few negative experiences that have stayed with her.
“Many engineering departments were male-dominated,” she recalls. “One senior manager even told me that men were naturally better at coding than women. This person wasn’t trying to be nasty. He was simply stating what he believed to be true. I think many men would be surprised at how bad it was at one point. Thankfully, things are much better now.”
A Piece of Advice for Other Women
So, what advice does Anne have for women working in the technology sector and looking to make major progress in their careers?
“Over the years, I’ve been fortunate to have numerous supportive allies,” Anne shares. “I strongly urge all women to connect with the AiAllies initiative and tap into the network of people involved in the campaign. It’s also crucial to cultivate a network of allies within your team, company, and industry. This way, you’re well-positioned to seize opportunities when they arise and set yourself up for success.”
“Remember, it’s crucial not to let others confine you to a box. If someone suggests you lack the right fit or capability, don’t accept it without question. You know your strengths, your capabilities, and what you can achieve. Moreover, don’t tolerate such colleagues; they’re not the kind you want around. Don’t hesitate to seek opportunities elsewhere!”
“Most tech organizations are open to positive changes and aim to foster a happy, productive workforce. So, don’t shy away from seeking support. Ultimately, if you’re dreading the thought of Monday morning, something’s off, and it’s time to consider a change.”
Businesses Need To Do More
And as an industry, Anne also believes a lot more can be done to get women and minorities into the sector.
“Every company should have a blind CV screening process. Remove name, gender and race. That is the only way that people can get a level playing field at getting to interview. Whether we like it or not, unconscious biases exist, so we need to remove the option for them to have an impact wherever we can.”
“Boosting women’s presence in tech should start early,” Anne asserts. “I’m collaborating with the Valcon Women In Tech network on a unique, all-female Conversational AI internal project. Additionally, we’re exploring how conversational AI can inspire more women and girls to venture into technology.”
To connect with Anne Jenkins on LinkedIn, click here.